Business Change & Implementation Manager working on the Fitness to Practice improvement programme, embedding change and supporting teams in new ways of working.
About the role
- Implementation Manager driving the use of Accurx Scribe to enhance healthcare communication effectiveness in secondary care settings. Leading complex onboarding processes across GP practices and hospitals.
Responsibilities
- Implementing our AI Scribe across GP practices, hospitals, and other care settings, and ensuring every patient leaves an appointment with a clearly documented summary
- Translating our expertise from implementing total triage in GP practices to improve how hospital specialist services deliver care
- Powering communication for Integrated Neighbourhood Teams, a new type of service bringing together staff from different organisations that is pivotal to the government’s 10-year plan
- Pioneering a Scalable Onboarding Journey for Accurx Scribe: Designing and iterating on an improved onboarding path to ensure trusts have a great journey, managing complex, large-scale projects that require senior-level engagement, including C-Suite stakeholders.
- Championing Data-Led Process Transformation: Using your data curiosity and acumen to evaluate success, overcome adoption challenges, and identify risks, while also helping the team to adopt AI capabilities to automate tasks and build more efficient, self-serve onboarding processes.
- Securing Commercial Success and Time-to-Value: Utilising strong commercial acumen to ensure rapid realisation of value for customers, and strategically managing projects to mitigate the risk of contract churn.
- Navigating Complexity and Ambiguity: Operating in a fast-paced environment and managing a variety of projects simultaneously, adapting quickly to continuous change within secondary care to secure time to value and mitigate the risk of contract churn.
- Making a High Impact: Playing a crucial role in scaling Accurx Scribe and making a huge impact at a really important time for the team.
Requirements
- Complex Project Leadership: Hands-on project or implementation experience, with a proven ability to manage large-scale, intricate roll-outs across healthcare organisations
- Senior Stakeholder Influence: Expertise in senior stakeholder engagement and management, confidently navigating and influencing C-Suite and Clinical Leads to ensure the overall success of onboarding journeys.
- Commercial Focus & Risk Mitigation: Demonstrated commercial acumen, prioritising time-to-value for customers and proactively identifying and mitigating risks that could lead to low adoption or contract churn.
- Process Design & Optimisation: A track record of designing and iterating on customer onboarding paths and processes, with the goal of improving efficiency and reducing time-to-value.
- Data-Led Decision Making: High data maturity and analytical skill, comfortable using data and qualitative feedback to drive change, evaluate adoption success, and identify opportunities for automation (including AI adoption).
- Ambiguity and Agility: The ability to operate effectively in a fast-paced and ambiguous environment, specifically navigating the continuous change prevalent in secondary care
Benefits
- Access to Happl - a flexible benefits provider with a given budget of £400 to spend on perks of your choice. Options include private health insurance, wellness providers and more
- Flexible Working: We are an office first culture and ask you are in at least 3 days a week.
- Enhanced parental leave policy
- Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat!
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