Operational Excellence Consultant monitoring and troubleshooting network performance. Collaborating with vendors and teams for network efficiency and security improvements.
About the role
- Senior Director overseeing the delivery and improvement of Remote Services across North America. Leading teams to enhance customer satisfaction and align with strategic goals.
Responsibilities
- Oversee the delivery and continuous improvement of Resident Business, Remote Services (including Service Desk and IT Services), Global Plant Services, and Training across North America
- Drive operational excellence, standardization, and customer satisfaction while aligning with broader North American strategic goals
- Lead and evolve the on-site and mobile service delivery model across North America
- Oversee Service Desk teams and IT-enabled service platforms
- Collaborate with global counterparts to maintain service standardization while driving operational success and innovation
- Lead the Training Team to implement technician development programs, enforce service standards, and promote continuous improvement
- Partner with executive leadership to support and execute North American service strategies
- Drive KPIs, process improvements, and service innovation across all domains
- Act as a senior escalation point for critical customer issues, ensuring timely resolution and proactive communication.
Requirements
- Bachelor’s degree in Engineering, Business or related field required
- MBA preferred
- 10+ years of experience in industrial services, operations, or engineering leadership, preferably within the material handling or automation industry
- Proven track record of leading large teams or cross-functional departments
- Deep understanding of automated systems, conveyor technologies, robotics, and warehouse operations
- Strong background in optimizing processes, managing budgets, and improving performance metrics
- Experience with remote diagnostics, service desk operations, and IT-enabled support for automated systems
- Familiarity with training and certification programs for technicians working on material handling systems
- Skilled in navigating complex organizational dynamics
- Exceptional communication skills—both verbal and written.
Benefits
- 2 remote days per week
- Half day Fridays
- A beautiful new, state-of-the-art, office complex in Kennesaw, GA
- Industry competitive compensation
- Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
- 401k with a very generous employer match and no vesting!
- Paid Vacation & Holidays
- Profit Sharing
- Paid Parental Leave
- Subsidized Daycare
- Tuition Reimbursement
- Pet Insurance
- Subsidized food delivery
- Monthly celebrations
- Quarterly employee events
- Corporate Social Responsibility including recycling, sustainability and volunteering
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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