Operational Excellence Engineer focusing on process improvements within non - manufacturing functions at Marmon Holdings. Analyzing data and leading initiatives to optimize efficiency and effectiveness.
PM
Hybrid Digital Operations Manager
Posted 2 days ago
About the role
- Digital Operations Manager leading operational improvements and team support at a Belfast agency. Fostering efficiency and excellence across digital marketing and client success teams.
Responsibilities
- Oversee day-to-day operational performance across digital, web and client success teams
- Identify operational bottlenecks and implement practical, long-term solutions
- Develop and maintain operational documentation including systems, checklists and procedures
- Work closely with senior leadership to support business planning and operational strategy
- Help manage client expectations through accurate project scoping, processes and service delivery frameworks
- Lead operational improvement initiatives from concept through to implementation
- Foster a collaborative, high-performance culture across teams
- Support recruitment, onboarding, staff development and retention initiatives
- Monitor performance metrics and reporting to identify opportunities for improvement
- Support project delivery by ensuring teams have clear structures, processes and resources
- Continuously review and improve internal systems, processes and workflows
Requirements
- Minimum 4 years’ experience in a similar operations, digital or management role
- Proven leadership and people management experience
- Strong organisational and operational planning skills
- A proactive, solutions-focused approach to problem solving
- Ability to identify opportunities for operational improvement and implement them effectively
- Excellent communication and stakeholder management skills
- Experience working with CRM systems, project management platforms and operational reporting tools
- Strong attention to detail and ability to manage multiple priorities
Benefits
- 33 days’ annual leave (pro-rata)
- Additional day’s annual leave for each year of service (uncapped)
- Hybrid role
- Staff development
- Regular team events and activities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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