Lead and optimize the operations for the Commerce XD team, so that they can focus on designing and delivering a future-facing commerce platform experience.
Own strategic artifacts and drive initiatives/programs to ensure the team is deeply connected to the broader business context.
Connect the dots for the team to ensure seamless collaboration with cross-functional partners, and that the team is highly aligned with business goals.
Partner with design leadership and cross-functional teams to establish roadmaps and maintain them through understanding business priorities and cultivating strong relationships across XD and product organizations.
Support the design pipeline from end to end, including prioritization and planning, resource management, and program tracking.
Establish engagement models and cross-functional collaboration channels with key design partners and stakeholders, balancing multiple priorities and business demands.
Support team health and resource management in partnership with design leadership.
Successfully collaborate with design leaders, designers, product managers, researchers, engineers, and commerce partners.
Advocate for design by ensuring the team has time and space to explore creative, user-centered solutions.
Requirements
7+ years of applicable UX program management experience in a technology and creative environment
Demonstrated delivery of large-scale design programs and projects, working in collaboration with product and engineering within a consumer product space
Keen ability to synthesize vast and complex swaths of information and input, separating out signal from noise, to keep the team on track
Passion for user experience and design with an understanding of the product development process
The ability to thrive in ambiguous environments with demonstrated examples of proactive cross-functional partnership on large-scale initiatives that required clarity, direction, and influence amidst complexity and evolving business objectives
Experience working across complex problem spaces, with the ability to ask the right questions to arrive at better solutions with broader business priorities in mind
Strong instincts around people and organizations with demonstrated ability to influence design leadership
Relationship and trust building – candidates are expected to develop strong, trusting partnerships to guide, inform, or support efforts; you must have and demonstrate deep collaboration, curiosity, optimism and positivity
Strong conflict resolution and negotiation skills and the ability to collaborate and execute alongside a diverse range of partners
Written and verbal communication skills to clearly articulate your concepts and evangelize them
Experience working in continuous delivery environments where the pace is fast
A willingness to fail fast and learn
Earnest, mature, and ego-free. You welcome candid feedback and can constructively give it as well.
Benefits
Health Plans
Mental Health support
401(k) Retirement Plan with employer match
Stock Option Program
Disability Programs
Health Savings and Flexible Spending Accounts
Family-forming benefits
Life and Serious Injury Benefits
Paid leave of absence programs
Full-time hourly employees accrue 35 days annually for paid time off
Full-time salaried employees are immediately entitled to flexible time off
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