Supervising Program Manager leading ICE Data & Analytics Support Services to manage contract efforts and oversee multidisciplinary teams. Focusing on actionable intelligence transformation for law enforcement operations.
About the role
- Senior Design Program Manager driving cross-functional initiatives to enhance user experience at Netflix. Lead operations for the Commerce XD team to ensure seamless integration with business objectives.
Responsibilities
- Lead and optimize the operations for the Commerce XD team, so that they can focus on designing and delivering a future-facing commerce platform experience.
- Own strategic artifacts and drive initiatives/programs to ensure the team is deeply connected to the broader business context.
- Connect the dots for the team to ensure seamless collaboration with cross-functional partners, and that the team is highly aligned with business goals.
- Partner with design leadership and cross-functional teams to establish roadmaps and maintain them through understanding business priorities and cultivating strong relationships across XD and product organizations.
- Support the design pipeline from end to end, including prioritization and planning, resource management, and program tracking.
- Establish engagement models and cross-functional collaboration channels with key design partners and stakeholders, balancing multiple priorities and business demands.
- Support team health and resource management in partnership with design leadership.
- Successfully collaborate with design leaders, designers, product managers, researchers, engineers, and commerce partners.
- Advocate for design by ensuring the team has time and space to explore creative, user-centered solutions.
Requirements
- 7+ years of applicable UX program management experience in a technology and creative environment
- Demonstrated delivery of large-scale design programs and projects, working in collaboration with product and engineering within a consumer product space
- Keen ability to synthesize vast and complex swaths of information and input, separating out signal from noise, to keep the team on track
- Passion for user experience and design with an understanding of the product development process
- The ability to thrive in ambiguous environments with demonstrated examples of proactive cross-functional partnership on large-scale initiatives that required clarity, direction, and influence amidst complexity and evolving business objectives
- Experience working across complex problem spaces, with the ability to ask the right questions to arrive at better solutions with broader business priorities in mind
- Strong instincts around people and organizations with demonstrated ability to influence design leadership
- Relationship and trust building – candidates are expected to develop strong, trusting partnerships to guide, inform, or support efforts; you must have and demonstrate deep collaboration, curiosity, optimism and positivity
- Strong conflict resolution and negotiation skills and the ability to collaborate and execute alongside a diverse range of partners
- Written and verbal communication skills to clearly articulate your concepts and evangelize them
- Experience working in continuous delivery environments where the pace is fast
- A willingness to fail fast and learn
- Earnest, mature, and ego-free. You welcome candid feedback and can constructively give it as well.
Benefits
- Health Plans
- Mental Health support
- 401(k) Retirement Plan with employer match
- Stock Option Program
- Disability Programs
- Health Savings and Flexible Spending Accounts
- Family-forming benefits
- Life and Serious Injury Benefits
- Paid leave of absence programs
- Full-time hourly employees accrue 35 days annually for paid time off
- Full-time salaried employees are immediately entitled to flexible time off
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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