Hybrid Senior Design Program Manager, Commerce Identity

Posted 3 weeks ago

Apply now

About the role

  • Lead and optimize the operations for the Commerce XD team, so that they can focus on designing and delivering a future-facing commerce platform experience.
  • Own strategic artifacts and drive initiatives/programs to ensure the team is deeply connected to the broader business context.
  • Connect the dots for the team to ensure seamless collaboration with cross-functional partners, and that the team is highly aligned with business goals.
  • Partner with design leadership and cross-functional teams to establish roadmaps and maintain them through understanding business priorities and cultivating strong relationships across XD and product organizations.
  • Support the design pipeline from end to end, including prioritization and planning, resource management, and program tracking.
  • Establish engagement models and cross-functional collaboration channels with key design partners and stakeholders, balancing multiple priorities and business demands.
  • Support team health and resource management in partnership with design leadership.
  • Successfully collaborate with design leaders, designers, product managers, researchers, engineers, and commerce partners.
  • Advocate for design by ensuring the team has time and space to explore creative, user-centered solutions.

Requirements

  • 7+ years of applicable UX program management experience in a technology and creative environment
  • Demonstrated delivery of large-scale design programs and projects, working in collaboration with product and engineering within a consumer product space
  • Keen ability to synthesize vast and complex swaths of information and input, separating out signal from noise, to keep the team on track
  • Passion for user experience and design with an understanding of the product development process
  • The ability to thrive in ambiguous environments with demonstrated examples of proactive cross-functional partnership on large-scale initiatives that required clarity, direction, and influence amidst complexity and evolving business objectives
  • Experience working across complex problem spaces, with the ability to ask the right questions to arrive at better solutions with broader business priorities in mind
  • Strong instincts around people and organizations with demonstrated ability to influence design leadership
  • Relationship and trust building – candidates are expected to develop strong, trusting partnerships to guide, inform, or support efforts; you must have and demonstrate deep collaboration, curiosity, optimism and positivity
  • Strong conflict resolution and negotiation skills and the ability to collaborate and execute alongside a diverse range of partners
  • Written and verbal communication skills to clearly articulate your concepts and evangelize them
  • Experience working in continuous delivery environments where the pace is fast
  • A willingness to fail fast and learn
  • Earnest, mature, and ego-free. You welcome candid feedback and can constructively give it as well.

Benefits

  • Health Plans
  • Mental Health support
  • 401(k) Retirement Plan with employer match
  • Stock Option Program
  • Disability Programs
  • Health Savings and Flexible Spending Accounts
  • Family-forming benefits
  • Life and Serious Injury Benefits
  • Paid leave of absence programs
  • Full-time hourly employees accrue 35 days annually for paid time off
  • Full-time salaried employees are immediately entitled to flexible time off

Job title

Senior Design Program Manager, Commerce Identity

Job type

Experience level

Senior

Salary

$100,000 - $490,000 per year

Degree requirement

No Education Requirement

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job