Program Manager leading strategic initiatives at Excelerate LLC with a focus on workforce enablement and operational readiness. Overseeing change management and optimizing delivery processes.
About the role
- Operations Manager responsible for managing a global coaching network at BetterUp. Collaborating with stakeholders to drive operational efficiencies and support client launches.
Responsibilities
- Monitor coach capacity across various products and languages to determine gaps and develop staffing strategies partnering with Coach Recruiting, Coach Quality, and Sales teams
- Set clear goals with measurable KPIs, proactively plan your work, and align priorities with team strategy and cross-functional partners; renegotiate commitments transparently when needed
- Support key client launches by ensuring a healthy coach network and capacity readiness by completing various data analysis on the coach network and generating action plans to ensure a successful client launch.
- Influence functional strategy: contribute meaningfully to goal-setting conversations, anticipate how business changes affect operations, and proactively propose solutions before problems escalate
- Build and leverage relationships across the organization — including with VPs and cross-functional leaders — to drive sound decisions and remove barriers
- Lead with a customer lens: represent coach, member, and partner needs in operational decisions, and model empathy-driven thinking in team conversations and project delivery
- Be a thought leader in developing coach network optimization strategies to support the company’s future growth, leveraging data analysis and partnering with our Coach Science, Coach Quality, and Coach Platform teams
Requirements
- 7+ years of relevant professional experience in operations, program management, project management, analysis, or strategy
- Demonstrated ability to operate strategically and influence across organizational levels, including with senior stakeholders
- Proven track record of identifying high-impact opportunities, building alignment, and driving durable improvements across teams or functions
- Incredibly data savvy with a high level of proficiency in Google Sheets and Looker. SQL experience is a plus.
- High levels of technical proficiency to learn new systems/tools and experience leveraging AI for operational efficiency
- Strong execution skills, ability to consistently meet timelines, exceed expectations and operate from a sense of urgency, thriving in ambiguity and shifting business needs.
- Excellent communication skills – can collaborate with and communicate findings and recommendations to both technical and non-technical audiences across all levels
- A demonstrated ability to think like an owner and make effective prioritization decisions in a dynamic environment
Benefits
- Access to BetterUp coaching; one for you and one for a friend or family member
- A competitive compensation plan with opportunity for advancement
- Medical, dental, and vision insurance
- Flexible paid time off
- All federal/statutory holidays observed
- 4 BetterUp Inner Workdays
- 5 Volunteer Days to give back
- Learning and Development stipend
- Company wide Summer & Winter breaks
- Year-round charitable contribution of your choice on behalf of BetterUp
- 401(k) self contribution
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