Hybrid Vendor Network Program Manager

at HOATalent

• Job title: Vendor Network Program Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Chicago, United States

About the role

• Vendor Network Program Manager responsible for designing and leading the vendor management program at The CAM Collective. Creating structure and scaling programs for operational and financial value.

Responsibilities

• **The Role**
• The Vendor Network Program Manager is a high-impact, foundational role responsible for designing, launching, and leading The CAM Collective’s centralized vendor management program. This is a true **greenfield opportunity** for a strategic builder who enjoys creating structure where none exists and scaling programs that deliver measurable operational and financial value.
• **Key Responsibilities**
• Program Architecture & Strategic Design
• Build the foundation: Select, configure, and launch a Vendor Management System (VMS) or integrated vendor portal.
• Set the rules of engagement: Author a Vendor Code of Conduct and SOPs defining ethical sourcing standards and operating expectations.
• Establish governance: Create a cross-functional Purchasing Committee and define RACI ownership across Procurement, Legal, and Property Operations.
• Optimize service delivery: Lead make-vs-buy analyses to determine which services should be outsourced versus brought in-house to maximize portfolio ROI.
• Vendor Network Recruitment & Sourcing
• Launch the network: Recruit, vet, and onboard a multi-region vendor base (HVAC, plumbing, roofing, etc.) to support all managed territories.
• Create smart segmentation: Design a tiered vendor classification model (Strategic, Preferred, Transactional) based on performance, risk, and business criticality.
• Plan for scale: Develop a phased rollout plan aligned to portfolio needs, regional density, and opportunity size.
• Revenue Model Development & Monetization
• Unlock new revenue streams: Identify and implement ancillary revenue opportunities tied to the vendor ecosystem (e.g., maintenance coordination or repair markups).
• Negotiate value-driven partnerships: Structure performance-based agreements, rebates, and national vendor programs that generate non-operating revenue for TCC.
• Track financial impact: Monitor and report on cost savings, rebates, and incremental revenue generated by the vendor program.
• Performance & Financial Systems
• Define success: Design standardized KPIs and SLAs, including response times, first-time fix rates, and client satisfaction.
• Ensure fair pricing: Build and maintain regional labor and materials benchmarks to prevent cost overruns and protect client budgets.
• Leverage scale: Negotiate bulk purchasing and national account agreements using total portfolio volume.
• Compliance, Legal & Risk Management
• Standardize contracts: Partner with Legal to develop MSAs and SOW templates that reduce liability and clearly define vendor responsibilities.
• Manage risk intelligently: Establish tiered insurance, licensing, and security requirements aligned to vendor risk profiles.
• Automate compliance: Implement automated tracking for W-9s, COIs, licenses, and renewals to ensure zero work is assigned to non-compliant vendors.

Requirements

• **Required Qualifications**
• **Education:** Bachelor’s degree in Business, Supply Chain Management, Real Estate, or a related field; professional certifications (e.g., CPSM) are a plus.
• **Experience:** 5+ years in procurement or vendor management, with demonstrated experience building a program from scratch.
• **Technical fluency:** Experience with property management platforms (Vantaca, Buildium, CINC) and leading software implementations.
• **Negotiation strength:** Proven ability to negotiate complex Master Service Agreements and manage multi-party issues.
• **Builder mindset:** Comfort operating in ambiguity and transforming manual processes into scalable, automated systems.

Benefits

• **What we have to offer:**
• Competitive pay
• Excellent benefits package - Health, Dental, Vision, 401(k) match
• Unlimited PTO