Customer Success Manager driving success for large enterprise clients in security solutions. Focused on executive alignment and measurable outcomes in complex environments.
About the role
- Senior Customer Success Manager at Adobe enhancing utilization of Adobe Express and Firefly among Enterprise clients. Collaborating with leaders, developing success plans, and delivering outstanding customer experiences.
Responsibilities
- Serve as primary contact post-sale, develop success plans, and maintain clear communication with all parties.
- Collaborate closely with senior account partners to successfully carry out the client's strategy and roadmap.
- Uncover possibilities for Adobe Express and Firefly to streamline workflows, foster creativity, and improve efficiency.
- Demonstrate the specific value proposition of each solution, showcasing how they integrate seamlessly with the Adobe ecosystem including Creative Cloud, Stock, Fonts, and Libraries.
- Deliver an outstanding customer experience through proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to meet customer business goals.
- Partner with Customer Success & Strategy Specialists to develop targeted adoption strategies and drive active user engagement within customer organizations.
- Develop and deliver compelling product demos that resonate with customer needs, moving beyond features to showcase real-world impact.
- Serve as the voice of the customer internally at Adobe – sharing strategic use cases, process improvements, and asks back into the internal ecosystem.
- Encourage innovation and thought leadership by sharing resources and new ways your customers can use Adobe emerging solutions to accelerate and advance their creative process.
Requirements
- Bachelor’s Degree and/or relevant work experience
- 10+ years of related customer-facing experience in technology success or services (Customer Success, Consulting, Business Development, etc.)
- Building/creative industry experience a plus
- Demonstrated efficiency in managing a portfolio of large, complex, and strategic enterprise customer accounts at a senior level
- Deep understanding of the challenges and opportunities faced by enterprise visual communicators
- Outstanding interpersonal, presentation, and communication skills, both verbal and written
- Strong relationship-building abilities, adept at securing consensus and encouraging trust with both customers and internal partners
- Existing knowledge of software in digital marketing and/or digital media space
- Expert at program management within large organizations, helping to inspire change across groups by engaging key partners
- Validated experience with account planning & customer success plans
- Effective at leading executive C-level discussions, presentations, meetings, and workshops
- Flexibility to travel (approx. 20%)
Benefits
- Compensation reflects the cost of labor across U.S. geographic markets
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