Customer Success Manager role at Salesforce focusing on ensuring high - value customers achieve ROI with Signature Success Plan. Responsible for delivering customer experience and managing stakeholder relationships in the Global Public Sector.
About the role
- Intern supporting CRM strategy execution for improving customer relationships. Collaborating with multidisciplinary teams to enhance data-driven communication initiatives.
Responsibilities
- Support the development and execution of data-driven CRM strategies, focusing on improving customer experience and the performance of relationship initiatives.
- Monitor and report relevant CRM metrics and KPIs, contributing analyses and strategic insights.
- Collaborate with multidisciplinary teams to ensure CRM strategies are integrated with product and communications initiatives.
- Participate in customer journey mapping to identify opportunities to improve and personalize communication flows.
- Assist in interpreting data and trends to propose continuous optimization actions.
- Support the preparation of reports and presentations for internal stakeholders and clients.
Requirements
- Enrolled in an undergraduate program (from the 3rd semester onward) in Marketing, Communications, Data Analysis, or related fields.
- Interest in CRM, data analysis, and customer strategy.
- Basic knowledge of Excel / Google Sheets and curiosity about data analysis tools.
- Good communication skills, analytical ability, and eagerness to learn.
- Proactivity, autonomy, and ability to work in a team.
- Knowledge of or interest in CRM tools (e.g., Salesforce, HubSpot, RD Station, Braze).
- Familiarity with segmentation concepts, automations, and customer journeys.
Benefits
- Company laptop for those based in São Paulo (SP), or an infrastructure allowance (for use of a personal laptop) for those outside São Paulo.
- 🛫 30-day annual leave.
- 💚 Life insurance.
- 💳 Meal allowance loaded on Flash Card (credit/debit) — accepted at registered food vendors (e.g., restaurants, supermarkets, delivery apps) that accept corporate CNPJ.
- 📴 On your birthday: day off + extra credit on the Flash Card.
- 🏋🏻 Incentive for physical activity — TotalPass membership.
- 📚 Education support — monthly reimbursement for courses and training (subject to internal policy).
- 🏢 Pleasant office environment with an on-site bistro-style restaurant (available whenever you wish; remote hires are always welcome to visit).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Manager leading client strategies and engagement at Bernhoeft. Ensuring client adoption, satisfaction, and sustainable results.
CRM Analyst responsible for managing user communication journeys at OLX's digital marketplace. Collaborating with Product, Tech, and Marketing teams for personalized user engagement.
SMB Customer Success Manager managing relationships for a high - volume customer portfolio at AutogenAI. Guiding customers through onboarding, adoption, retention, and growth with AI technology.
CRM Specialist managing HubSpot operations at Compass for educational transformation. Streamlining processes and enhancing data integration across Sales, Marketing, and Customer Success teams.
Customer Success Manager responsible for onboarding and supporting customer relationships at KnowBe4. Maximizing customer value and satisfaction through effective engagement strategies.
Customer Success professional providing training and support for clients at NOXTEC. Role involves monitoring project indicators and facilitating client communications.
Client Success Manager delivering exceptional grid value through utility EV managed charging programs. Collaborating with utility partners to maximize impact and achieve meaningful outcomes.
Customer Success Manager facilitating product adoption and client relationships at a health tech firm. Engaging with clinicians to improve outcomes through innovative dental solutions.
Customer Success Manager responsible for a B2B SaaS customer portfolio in Munich. Focusing on retention, growth, and effective customer lifecycle management.