Customer Success Manager at RoomRaccoon helping hotel partners maximize value and drive growth opportunities. Collaborating with various departments to ensure a seamless customer journey and product usage.
About the role
- First Partner Success Manager responsible for building the partner ecosystem in the US market for AI-powered digital sales solutions. Collaborating with local sales teams and ensuring partner contributions to sales growth.
Responsibilities
- Recruit, onboard, and activate channel and solution partners across US CRM ecosystems (primarily Salesforce)
- Develop and execute joint business plans and repeatable GTM motions with strategic partners
- Own partner-sourced and partner-influenced revenue, including pipeline creation and closed-won ARR
- Drive co-selling execution in close alignment with US Sales and Customer Success teams
- Maintain visibility into partner pipeline, deal progression, and CRM attribution
- Serve as the primary point of contact and trusted advisor for US strategic partners
- Represent GetAccept in partner and customer conversations, including local events
Requirements
- Bachelor’s degree in business, marketing, or a related field
- Minimum 3 years of experience in Partner Management, Channel Sales, or Business Development within the SaaS industry
- Proficiency in translating complex product integrations into simple, engaging business narratives
- Proficiency in working with CRM systems, preferably Salesforce
- Fluency in English, both writing and speaking
- Preference for candidates with an existing SaaS network or CRM partner ecosystems
Benefits
- Medical, dental, and vision coverage
- Flexible vacation
- A culture that values rest as much as results
- Mentorship and enablement support
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