CRM Analyst responsible for managing user communication journeys at OLX's digital marketplace. Collaborating with Product, Tech, and Marketing teams for personalized user engagement.
About the role
- Customer Success Manager focused on driving customer success outcomes by assisting Account Managers. Supporting quoting, training for Sales Reps, and managing customer relationships.
Responsibilities
- Support and assist Customers, Sales, Partners & Distributors with ensuring customer success
- Lead Management Working with MemoryBlue and marketing resources to build pipeline for possible new business and identify needs within the market.
- Become a quoting expert to assist all sales reps with quoting, as well as structuring deals
- Utilize Salesforce CRM, and Renewal Tracking System daily along with all necessary applications to manage and optimize opportunity generation.
- Position will eventually evolve into a customer satisfaction role
Requirements
- Bachelor's degree or relevant work experience
- 3 years of Renewals, customer success roles, and sales experience (preferably in the B2B tech industry)
- Has knowledge of commonly used terminology & products within the Cyber Security field
- Understanding of B2B Channel Sales & Direct Sales motions
Benefits
- medical
- dental
- vision
- life and disability insurance
- 401(k)
- 11 paid holidays
- vacation time
- sick time
- comprehensive leave program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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