Customer Success Manager role at Salesforce focusing on ensuring high - value customers achieve ROI with Signature Success Plan. Responsible for delivering customer experience and managing stakeholder relationships in the Global Public Sector.
About the role
- Senior CRM Strategist at Just a Little Data leading data-driven strategies across various industries. Requires solid experience in CRM and proven ability to translate insights into actionable strategies.
Responsibilities
- Lead the design of data-driven CRM strategies based on consumer behavior and business objectives, from diagnosis to execution and measurement.
- Map end-to-end customer journeys (B2B and B2C) and create multichannel communication cadences (email, SMS, push, WhatsApp, etc.) aligned with retention, loyalty and LTV goals.
- Define strategic KPIs, monitor performance and propose continuous testing for results optimization.
- Act as the bridge between Data, Marketing, Customer Service and Innovation, ensuring CRM strategy is integrated across all business areas.
- Lead workshops and strategic presentations for clients and internal stakeholders, with clear storytelling, relevant data and a long-term perspective.
- Anticipate Martech and CRM trends, bringing practical innovation to projects.
- Mentor and raise the level of the team by disseminating best practices, frameworks and a results-oriented culture.
Requirements
- Solid experience (minimum 6–8 years) in strategic CRM planning at agencies, consultancies or large companies, with a proven portfolio across multiple industries.
- Proficiency with CRM platforms (Salesforce, Oracle, HubSpot, Adobe, RD Station, etc.) and analytics tools (Google Analytics, Looker, Power BI, etc.).
- Ability to read, interpret and translate data into business decisions — not just reporting, but producing actionable insights.
- 360° view of marketing and customer experience, with fluency in concepts such as CDP, advanced segmentation, personalization, automation and CLV.
- Excellence in verbal and written communication (impeccable Portuguese; advanced English is a strong advantage).
- Advanced presentation skills, storytelling, slide design and facilitation of strategic meetings.
- Hands-on, solution-oriented and results-driven mindset, comfortable working in agile environments with challenging deadlines.
Benefits
- We know that to attract top talent, a competitive salary alone is not enough. That’s why we’ve prepared a comprehensive benefits package to promote greater well‑being and quality of life for the entire Just! team. See the main benefits below:
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Tech skills
Location requirements
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