CRM Intern at Valentino aiding in client database management and supporting boutique teams. Focusing on data extraction and performance dashboard creation to enhance client outreach and engagement.
About the role
- Customer Success Manager handling customer accounts to develop long-term relationships and improve service delivery for IT solutions. Support clients, monitor SLAs, and identify upselling opportunities in a hybrid working environment.
Responsibilities
- You manage our existing customers holistically and develop the collaboration over the long term
- Monitor SLAs and KPIs for our customers
- You support the use of our solutions and services so they deliver real value in customers' everyday work
- You strategically grow existing accounts and create new revenue opportunities through cross- and upselling
- You conduct regular business reviews, define shared goals and drive their implementation
- You bring customer insights into the teams, strengthening the continuous improvement of our offerings
- You identify challenges early and find pragmatic solutions to ensure customer satisfaction
Requirements
- You have already worked successfully in direct customer contact – ideally in Account Management or Customer Success Management
- You know how to communicate complex topics clearly and empathetically and develop trust-based dialogues at eye level
- You organize yourself efficiently, think in a structured way, and have a clear sense of priorities
- You quickly recognize what matters to customers and find ways to support their goals
- You are confident using CRM systems, familiar with Office365 tools, open to new technologies, and ideally hold a Customer Success Management certification
Benefits
- Flexible working hours and mobile working to ensure an optimal work–life balance
- 30 days of vacation per year and additional days off on December 24 and December 31, 2025
- Annual salary and bonus review, employer-funded company pension plan
- Flat hierarchies with a first-name culture and short decision-making paths
- MacBook or Windows laptop and an iPhone with dual SIM
- Permanent employment contract at a future-oriented IT company
- Individual development through our career model, curated training catalog, and regular development discussions
- Configurable company car for private use – also available as an electric vehicle
- State-of-the-art offices with ergonomic equipment in a central location with direct access to public transport
- Free parking in the immediate vicinity
- Subsidy toward the leasing rate for a JobRad (company bike)
- Mainz 05 stadium experience, summer party, bowling, online quiz & more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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