Hybrid Senior Customer Success Executive

Posted last week

Apply now

About the role

  • Provides leadership in maintaining healthy projects status from key performance indicators, across all regions.
  • Responsible for delivering excellent customer experience to clients as the main point of contact and go-to person for SWAT Mobility
  • Data analytics and constantly looking for ways to improve Business As Usual (BAU) projects for customers
  • Collaborate with project team members to oversee and supervise the planning and successful delivery of enhancements / changes
  • Capable of managing day-to-day operational aspects of the project including bus & logistics operations management
  • Liaise with relevant stakeholders to provide corrective activities when project health is poor
  • Ensure SWAT Transportation services run smoothly and achieve the required KPIs, including closely tracking driver, vendor and transport operations
  • Manage key stakeholder relationships with clients, participating companies, bus operators and other partners
  • Manage operational finance and payments
  • Passenger & customer service and support. Replying and analyzing passenger feedbacks
  • Project related operations, training and testing related tasks as required
  • Manage vendor contracting and performance
  • Other ad-hoc duties as assigned on a day to day basis
  • Renewal and maintain contract for current customers
  • Manage 24/7 operations shift duty resources

Requirements

  • 3-5 years of customer facing experience for candidates with a Bachelor’s degree related to Information Technology and related
  • Good communication skills, and strong stakeholder management abilities.
  • Confident to liaise with senior customer stakeholders right down to giving training to end users who might not be tech-savvy
  • Proficient in both Thai and English to liaise with Thai-speaking and English-speaking clients.
  • Proficiency or able to learn related software tools quickly (JIRA, Notion, Google Gsuite etc)
  • Experience of operations in the tech and transport industry would be an advantage
  • Basic knowledge in SQL and intermediate knowledge on Microsoft Excel would be an advantage

Benefits

  • We encourage work life balance as a company

Job title

Senior Customer Success Executive

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

HybridThailand

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job