Client Success Associate handling post - sales account management and campus launches for Grubhub Campus services. Driving customer engagement and managing cross - functional teams for successful implementations.
About the role
- Customer Success Executive leading customer experience at AI routing technology firm in Thailand. Overseeing project health, stakeholder relationships, and operational management across multiple regions.
Responsibilities
- Provides leadership in maintaining healthy projects status from key performance indicators, across all regions.
- Responsible for delivering excellent customer experience to clients as the main point of contact and go-to person for SWAT Mobility
- Data analytics and constantly looking for ways to improve Business As Usual (BAU) projects for customers
- Collaborate with project team members to oversee and supervise the planning and successful delivery of enhancements / changes
- Capable of managing day-to-day operational aspects of the project including bus & logistics operations management
- Liaise with relevant stakeholders to provide corrective activities when project health is poor
- Ensure SWAT Transportation services run smoothly and achieve the required KPIs, including closely tracking driver, vendor and transport operations
- Manage key stakeholder relationships with clients, participating companies, bus operators and other partners
- Manage operational finance and payments
- Passenger & customer service and support. Replying and analyzing passenger feedbacks
- Project related operations, training and testing related tasks as required
- Manage vendor contracting and performance
- Other ad-hoc duties as assigned on a day to day basis
- Renewal and maintain contract for current customers
- Manage 24/7 operations shift duty resources
Requirements
- 3-5 years of customer facing experience for candidates with a Bachelor’s degree related to Information Technology and related
- Good communication skills, and strong stakeholder management abilities.
- Confident to liaise with senior customer stakeholders right down to giving training to end users who might not be tech-savvy
- Proficient in both Thai and English to liaise with Thai-speaking and English-speaking clients.
- Proficiency or able to learn related software tools quickly (JIRA, Notion, Google Gsuite etc)
- Experience of operations in the tech and transport industry would be an advantage
- Basic knowledge in SQL and intermediate knowledge on Microsoft Excel would be an advantage
Benefits
- We encourage work life balance as a company
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Customer Success Specialist with Greek improving customer engagement and retention in fintech environment at myPOS. Focus on driving value and satisfaction through outreach and support across multiple markets.
Director leading Lewisville Customer Success Center, ensuring top customer service standards across touchpoints. Strong focus on performance metrics and continuous improvement.
Course Operations Manager overseeing TEC program delivery and supporting student success across multiple cohorts. Collaborating with faculty and TAs to ensure high - quality education delivery.
Manager overseeing CRM system operations for a leading healthcare company using Salesforce to enhance customer engagement. Ensuring platform stability and supporting commercial stakeholders across multiple business units.
Client Success Associate managing post - sales relationships and engaging with university dining programs at Grubhub. Responsible for launching new campuses and ensuring client growth and satisfaction.
CRM Specialist at Jaja building customer journeys with data - driven marketing strategies. Collaborating with teams to enhance customer experience through efficient CRM processes.
AI/Scaled Customer Success Lead developing automation systems for customer success at Lovable. Spearheading customer engagement strategy and lifecycle automation in a fast - paced environment.
AI Success Strategist driving AI adoption and operational excellence for Zendesk. Leading AI roadmap delivery and ensuring measurable business impact for customers.
Customer Success Manager driving retention, expansion, and value for multi - unit restaurant groups. Collaborating across teams to ensure customer success with Palona’s AI platform.