Technical Success Manager II at TomTom delivering technical support for automotive solutions. Collaborating with teams to enhance customer experience in a cross - functional role.
About the role
- Technical Support Manager responsible for technical inquiries at TomTom's automotive solutions. Delivering high-quality support and collaborating with various teams.
Responsibilities
- Provide End to End technical support for all inquiries via the TomTom Help Center
- Ensure effective communication and timely problem resolution in line with SLAs and SLOs
- Accurately triage and categorize customer issues, escalating them as needed
- Maintain up-to-date and synchronized ticket information across customer and internal systems
- Contribute to the development and maintenance of a comprehensive knowledge base
- Promote and support customer self-service through online portals
- Act as a key stakeholder in defect and change management processes
- Work closely with Customer Program Managers, Account Managers, and Product Units
- Track and report on key support metrics
- Actively contribute to operational excellence initiatives
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
- 5+ years of experience in technical support or a related field, preferably in a SaaS, automotive, or technology environment
- Strong troubleshooting and problem-solving skills, with the ability to quickly learn new technologies and products
- Strong understanding and proven experience working with API's and SDKs
- Strong understanding of mobile platforms (iOS and Android)
- Customer-centric mindset with a commitment to delivering high-quality support
- Demonstrates strong communication skills to coordinate with teams
Benefits
- A competitive compensation package
- Time and resources to grow and develop, including a personal development budget and paid leave for learning days
- Paid access to e-learning resources such as O’Reilly and LinkedIn Learning
- Enhanced parental leave plus paid leave to care for loved ones and volunteer in local communities
- Work flexibility, with a mix of office and home work
- Improve your home office with a setup budget and monthly allowance
- Options to work from your home country and abroad for a set number of days each year
- Competitive holiday plan, plus an extra day off to celebrate your birthday
- Join annual events like Hackathon and DevDays
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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