Customer Success Manager guiding onboarding processes for clients at ApprovalMax. Focusing on relationship management, metrics monitoring, and collaboration for customer growth in Brisbane.
About the role
- CRM Sr. Specialist optimizing customer relationship strategies for JamesAllen.com and Blue Nile. Driving engagement and retention through data-driven CRM initiatives and personalized marketing campaigns.
Responsibilities
- Develop and execute customer lifecycle marketing strategies to increase engagement, retention, and repeat purchases for both JamesAllen.com and Blue Nile.
- Manage and optimize CRM tools, including email marketing platforms, segmentation strategies, and customer databases to ensure efficient and personalized communication with customers.
- Create, test, and optimize push email workflows to drive conversions and generate brand affinity.
- Collaborate with cross-functional teams (e.g., product, analytics, design) to create tailored CRM campaigns that align with product launches, seasonal promotions, and business objectives.
- Analyze CRM data, customer behavior, and campaign performance to measure effectiveness and identify opportunities for improvement.
- Collaborate on customer segmentation strategies to deliver targeted, personalized messaging based on demographics, behavior, and purchase history.
- Monitor industry trends and best practices in CRM to implement innovative strategies and tools that improve customer engagement and experience.
- Maintain customer data integrity and ensure compliance with data protection regulations (e.g., GDPR, CCPA).
- Report on key CRM metrics such as open rates, click-through rates, conversion rates, and customer retention to senior leadership.
- Support A/B testing and campaign optimization to continually improve the effectiveness of CRM communications.
- Work with customer service and support teams to understand customer feedback and incorporate insights into CRM strategies.
Requirements
- Bachelor’s degree in Marketing, Business, or a related field.
- 4+ years of experience in CRM, email marketing, or customer engagement in an e-commerce or retail environment.
- Proficiency in CRM platforms (e.g., Salesforce, HubSpot, Klaviyo) and email marketing tools (e.g., Mailchimp, Marketo, or similar).
- Strong understanding of customer segmentation, lifecycle marketing, and personalization strategies.
- Data-driven mindset with the ability to analyze customer data and campaign performance to inform decisions.
- Excellent written communication skills and the ability to create engaging, personalized content for a variety of customer segments.
- Ability to collaborate cross-functionally with marketing, product, and design teams.
- Highly organized with strong project management skills and attention to detail.
- Familiarity with data privacy regulations (GDPR, CCPA) and best practices for handling customer data.
- Experience with advanced segmentation and automation strategies in CRM systems.
- Familiarity with data visualization tools (e.g., Tableau, Google Data Studio) to present CRM insights.
- Previous experience working with A/B testing tools and methodologies to optimize campaigns.
- Quick to learn and adapt to overcome challenges.
- Enjoys working in an environment with a lively, engaged, and passionate team culture.
Benefits
- Paid time off
- Medical, Dental, Vision and Prescription Insurance
- 401(k) Retirement Plan with company match
- Flexible spending account
- Health savings account
- Tuition Reimbursement
- Employee discount
- Parental leave
- Life insurance
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Customer Success Manager driving scalable customer adoption and success for deployable SW, F5 Distributed Cloud solutions and increasing NGINX support. Role requires technical acumen with excellent communication skills.
Customer Success Manager focused on customer engagement and SaaS revenue growth at Moss. Driving upsell opportunities and mitigating churn risks while advising clients on product features.
Senior CRM Analyst using data to drive decision - making at Uswitch. Joining the Marketing Analytics team to improve customer experience through data insights and optimization.
Customer Success Manager growing customer accounts in payments and banking sectors. Driving revenue growth through demand generation and strategic relationship management.
Analista de Customer Success Pleno responsável pela gestão de carteira de clientes na Smartspace. Focado em retenção, engajamento e expansão de receita através de soluções SaaS.
Analista de Customer Success Jr garantindo o melhor atendimento a clientes internos e externos e gerenciando indicadores na empresa líder em saúde no Brasil.
Customer Success Analyst responsible for managing client relationships and ensuring successful platform adoption at Tecnofit. Focused on growth opportunities and enhancing client satisfaction in the fitness industry.
Senior Client Success Manager owning strategic client relationships and ensuring clients maximize value at Vestmark. Leading collaborative efforts between cross - functional teams to enhance client satisfaction and product adoption.
Customer Success Manager managing a portfolio of SMB and mid - market accounts for HSI’s EHS solutions. Guiding customers to realise value and maximise product adoption in a fast - paced environment.