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YOUSE

security-analyst

• Design and maintain IAM controls in AWS (IAM, roles, policies, SSO/IAM Identity Center);
• Lead and oversee access certification campaigns;
• Define, evaluate, and monitor Segregation of Duties (SoD) and conflicting access risks;
• Assess sensitive and privileged access;
• Support the 2nd line of defense in defining policies, standards, and Identity and Access Management controls;
• Collaborate with IT, Security, Audit, and Compliance teams;
• Support internal and external audits by providing evidence of IAM controls and processes;
• Promote best practices such as least privilege, Zero Trust, MFA, and SSO.

Mid-level Information Security Analyst

Analista de Segurança da Informação Pleno na Youse, atuando em controle de IAM na AWS e governança. Responsável pela supervisão de acessos e colaboração com equipes de segurança.

compliance

• Participate in corporate training programs and engage with organizational units, disseminating Compliance concepts, methods, and standards to ensure culture-building and continuous compliance within CNP Seguros Holding Brasil;
• Prepare technical opinions on compliance risks and decision-support reports focused on their area of responsibility;
• Provide support in planning the company's strategic projects on matters related to compliance;
• Monitor and assess the body of legislation, identifying the impact of regulations on business and services;
• Provide support to vendors, respecting their limits of authority;
• Prepare, create, analyze, and publish the data and indicators necessary to monitor the compliance system of CNP Seguros Holding Brasil;
• Evaluate the use of internal standards for the preparation of administrative manuals and promote the preparation/update of manuals related to their area of responsibility;
• Ensure the proper functioning of the internal control system tool, evaluating and validating the implementation of improvements.

Senior Compliance Analyst

Senior Compliance Analyst at Youse responsible for corporate compliance programs and regulatory reporting. Focused on legal adherence and internal stakeholder training in Brazil.

user-researcher

• Lead Discovery: Plan and execute end-to-end research, from recruitment through to delivery of actionable insights.
• Validate Business Cases (BCs): Act as the "reality check" for new business cases, ensuring proposed solutions address real problems.
• Experience Metrics: Monitor UX KPIs (NPS, CSAT, SUS) and correlate these with product metrics and user behavior.
• Cross-functional Collaboration: Work closely with Product Managers, Designers and Engineering.
• Data Culture: Democratize knowledge by ensuring research findings are accessible and understood across the organization.
• Phase 1 (Screening): Conduct desk research and quick analyses to validate whether the identified pain point justifies the effort of a new project.
• Phase 2 (Exploratory Analysis): Run exploratory research (interviews, shadowing, diary studies) to deepen understanding of the problem.
• Phase 3 (Detailing): Conduct usability tests, card sorting and high-fidelity prototype validation to refine the solution.
• Phase 5 (Follow-up): Analyze real post-launch behavior and gather continuous feedback to feed the backlog of improvements.

Senior UX Researcher

UX Researcher driving user experience research and insights to inform business goals at Youse. Leveraging qualitative and quantitative methods to enhance digital insurance experiences.

analyst

• Create and update training materials (presentations, digital content, learning paths, and manuals)
• Deliver in-person and online training sessions, fostering engagement and interaction
• Design scalable training programs using course platforms / LMS / AI
• Design and execute onboarding programs
• Create and manage the training calendar
• Monitor effectiveness, satisfaction, and post-training feedback metrics
• Provide ongoing support related to the content covered in training
• Conduct on-site visits to deliver training when necessary.

Mid-level Commercial Training and Enablement Analyst

Analista de Treinamento e Capacitação na Youse, criando conteúdos e conduzindo treinamentos presenciais e online. Trabalhe em um ambiente híbrido com foco em engajamento e suporte contínuo.

customer-success-manager

• Atuar como **cliente do projeto de CRM**, representando as necessidades do negócio junto às áreas de Tecnologia, Engenharia de Dados e fornecedores;
• Definir e detalhar o **briefing da Visão Única do Cliente**, especificando:
• Dados necessários, fontes, regras de construção, relacionamento entre entidades e granularidade;
• Requisitos de uso para campanhas, segmentação, personalização e consumo por áreas pares (precificação, sinistro, atendimento, operações, entre outras);
• Garantir a construção da visão única conforme o briefing aprovado, acompanhando cronograma, dependências, riscos e entregas;
• Conduzir a **implementação das plataformas Salesforce** (Data Cloud, Marketing Cloud e Personalization), traduzindo, junto ao PO, as necessidades de negócio em requisitos funcionais;
• Definir e validar **regras de negócio do CRM**, como:
• tipologia de campanhas;
• regras de vínculo com o canal de venda;
• priorização de disparos, quarentena, bloqueios e elegibilidade de clientes;
• Priorizar, acompanhar e homologar as **campanhas estratégicas entregues no escopo do projeto**, garantindo aderência às metas do negócio e qualidade da implementação.

• Desenvolver o **planejamento mensal de campanhas (visão consolidada)**, com projeção de retorno comercial e financeiro alinhada às metas da companhia;
• Desenvolver o **planejamento individual das campanhas (visão unitária)**, definindo:
• objetivo, público-alvo, segmentação;
• proposta de valor, mecânica promocional e oferta;
• jornada do cliente, canais de contato, frequência e duração;
• Garantir a correta execução das campanhas, validando jornadas, regras, segmentações, disparos e aprovações finais;
• Conduzir fóruns de **governança com áreas pares**, incluindo reuniões de planejamento, priorização e resultados;
• Analisar a performance das campanhas, assegurando geração de resultado, aprendizado contínuo e evolução da estratégia;
• Atuar de forma integrada com áreas como **Brand Experience, Canais de Venda (B2C, B2B, Bancassurance), Produtos, CX, Operações, Inteligência de Mercado, TI e Engenharia de Dados**, influenciando decisões a partir da visão centrada no cliente.

• Atuar como **referência interna em uso de dados de clientes**, apoiando áreas pares na tomada de decisão por meio da visão única;
• Contribuir para decisões estratégicas como **precificação, políticas comerciais, gestão de sinistros, atendimento e operações**, ampliando o uso do CRM como plataforma corporativa de inteligência de clientes.

Especialista de Planejamento de CRM – Seguros

CRM Specialist at Youse Seguros leading strategic customer relationship management projects. Focused on data-driven decision-making and multi-channel campaign execution.

• Study insurance industry trends and consumer behavior.
• Conduct competitive analysis to identify differentiators and opportunities.
• Evaluate market data to support strategic product decisions.
• Create and review insurance products, defining coverages, assistance services and general terms and conditions.
• Participate in the development of new products or improvements to existing ones.
• Ensure products are aligned with customer needs and the company’s strategy.
• Collaborate with underwriting, pricing and actuarial teams to align pricing strategy and margins.
• Monitor indicators such as loss ratio, average ticket and sales performance.
• Propose adjustments to maintain product profitability and competitiveness.
• Ensure compliance with SUSEP regulations and other regulatory bodies.
• Support the preparation of technical and regulatory documents such as Product General Conditions and Technical Notes.

Senior Product Analyst

Senior Analyst developing and managing insurance products at Youse Seguros. Collaborating on product strategy and ensuring regulatory compliance while studying market trends.

sales

• Youse is hiring a Sales Manager (Offline Channel). The Offline Sales Manager is responsible for leading the telesales team, ensuring the achievement of commercial targets, and optimizing processes to convert leads into customers.
• Lead and manage the telesales team, set performance goals, and provide coaching and motivation.
• Ensure attainment of sales targets and drive improvements in conversion rates.
• Develop and execute inbound and outbound sales strategies focused on operational efficiency and quality of service.
• Optimize processes to improve customer acquisition and retention.

Sales Manager – Offline Channel

Gerente de Vendas por liderar equipe de televendas na Youse Seguros, garantindo metas comerciais e otimização de conversão de leads.

pricing-analyst

• Desenvolver e atualizar **tarifas de seguros de Automóvel, Residencial e Vida**, assegurando equilíbrio técnico e competitividade.
• Construir, calibrar e atualizar **modelos estatísticos**, como GLM de frequência e severidade, elasticidade de preços, segmentação de perfis, entre outros.
• Conduzir a **precificação de novos produtos e coberturas**, em parceria com as áreas de Negócios e Produtos.
• Criar e manter **dashboards de monitoramento** de indicadores técnicos (sinistralidade, taxa de risco, taxa comercial, etc) e de mercado (competitividade, dados de segurança pública, etc), oferecendo suporte para decisões estratégicas.
• Colaborar de forma constante com o **time Comercial**, garantindo alinhamento entre estratégia técnica e execução no mercado.
• Elaborar e apresentar **análises e recomendações** para executivos e stakeholders, traduzindo resultados técnicos em linguagem de negócio.

Especialista em Pricing – Seguros

Specialist in Pricing for Youse, focusing on strategy in insurance product pricing and modeling. Transforming data into insights to meet market needs and ensure competitiveness.

YOUSE

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8 jobs found

Mid-level Information Security Analyst

YOUSE

Senior Compliance Analyst

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Senior UX Researcher

YOUSE

Mid-level Commercial Training and Enablement Analyst

YOUSE

Especialista de Planejamento de CRM – Seguros

YOUSE

Senior Product Analyst

YOUSE

Sales Manager – Offline Channel

YOUSE

Especialista em Pricing – Seguros

YOUSE