MSD CRM - Subcon role focusing on Sales, Service, and Marketing modules with Azure integration experience. Responsibilities include development using C#, JavaScript, and Power Platform.
About the role
- Technical Success Manager translating customer business objectives into actionable plans for Bynder's digital asset management platform. Collaborating across teams to enhance client engagement and drive product adoption.
Responsibilities
- Partner with the eCSM to establish a clear North Star for each account. Translate this vision into high-impact strategic initiatives and develop a structured transformational roadmap to achieve measurable business outcomes.
- Proactively uncover opportunities for customers to scale their operations through new business solutions, innovative use cases, and expanded platform adoption.
- Identify, engage, and align the appropriate partner from our Bynder’s Certified Partner Network to execute each roadmap initiatives.
- Where customers leverage internal resources, enable and guide those teams to successfully deliver against the defined objectives.
- Provide oversight of partner-led programs to ensure alignment with agreed goals, timelines, and success metrics. Proactively manage risks, remove blockers, and maintain accountability to drive results.
- Support the Senior TSM on internal strategic priorities, contributing structured thinking, customer insights, and execution support to advance organizational impact.
- Lead the execution of comprehensive strategic programs and new customer onboardings (as needed), serving as the primary technical lead or providing expert oversight for partner-delivered projects to ensure seamless delivery and accelerated time-to-value.
Requirements
- 6+ years relevant work experience in customer-facing Enterprise SaaS Account Management, Implementation, Technical Support, Development, Consulting, Workflow Management and/or Project Management role
- Strong understanding of marketing technology ecosystems, including DAM platforms and their integration landscape.
- Excellent verbal and written communication skills; you'll be in meetings and emailing customers and colleagues every day
- Strong organizational, prioritization, and time management skills
- Ability to understand high-level business objectives and translate into tactical technical initiatives.
- Ability to comprehend and explain technical concepts, especially to non-technical people
- An obsession with providing the best in class Customer Experience
Benefits
- Challenging and inspiring work environment
- Flat hierarchy where your voice will be truly heard
- Opportunity to initiate your own projects
- An experienced team is ready to welcome you anytime
- Unlimited vacation policy
- Competitive monthly compensation
- Apple gear
- Daily lunch
- Drinks at the Bynder Bar :-)
- Amazing office in the heart of Amsterdam
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Principal Customer Success Manager responsible for high - value enterprise accounts at MyPass. Directs Cebu team and contributes to customer success strategy and operations.
Customer Success Coordinator supporting onboarding, adoption, and renewal readiness for SmartSense solutions. Collaborating with Customer Success Managers to monitor customer health and manage project updates.
Manager overseeing Customer Success Managers for SmartSense, enhancing compliance and safety in IoT. Leading a team to drive customer value realization and operational excellence.
Partner Success Manager in Clio's channel team, managing growth partner portfolios and facilitating onboarding. Fostering relationships and delivering training to ensure partner success.
Customer Success Manager driving adoption and business results using Bynder's digital asset management solutions for enterprise clients. Collaborating with customers to enhance their content experience.
Technical Success Manager at Bynder acting as a strategic partner to elevate customer content management. Collaborating across teams to drive product adoption and customer success in high - value SaaS portfolios.
Customer Success Manager developing AI - focused reporting solutions at Mediaplus in Munich. Collaborating with cross - functional teams to ensure high customer satisfaction and implement innovative data solutions.
Directing client attraction and retention strategy for Youse Seguros, ensuring clear public targeting and channel operation.
Intern supporting CRM strategies at MAG, executing marketing campaigns and managing client relationships. Aiming for effective communication across multiple channels and data management.