MSD CRM - Subcon role focusing on Sales, Service, and Marketing modules with Azure integration experience. Responsibilities include development using C#, JavaScript, and Power Platform.
About the role
- Technical Success Manager at Bynder acting as a strategic partner to elevate customer content management. Collaborating across teams to drive product adoption and customer success in high-value SaaS portfolios.
Responsibilities
- Partner with the eCSM to establish a clear North Star for each account. Translate this vision into high-impact strategic initiatives and develop a structured transformational roadmap to achieve measurable business outcomes.
- Proactively uncover opportunities for customers to scale their operations through new business solutions, innovative use cases, and expanded platform adoption.
- Identify, engage, and align the appropriate partner from our Bynder’s Certified Partner Network to execute each roadmap initiatives.
- Where customers leverage internal resources, enable and guide those teams to successfully deliver against the defined objectives.
- Provide oversight of partner-led programs to ensure alignment with agreed goals, timelines, and success metrics. Proactively manage risks, remove blockers, and maintain accountability to drive results.
- Support the Senior TSM on internal strategic priorities, contributing structured thinking, customer insights, and execution support to advance organizational impact.
- Lead the execution of comprehensive strategic programs and new customer onboardings (as needed), serving as the primary technical lead or providing expert oversight for partner-delivered projects to ensure seamless delivery and accelerated time-to-value.
Requirements
- 6+ years relevant work experience in customer-facing Enterprise SaaS Account Management, Implementation, Technical Support, Development, Consulting, Workflow Management and/or Project Management role
- Strong understanding of marketing technology ecosystems, including DAM platforms and their integration landscape.
- Excellent verbal and written communication skills; you'll be in meetings and emailing customers and colleagues every day
- Strong organizational, prioritization, and time management skills
- Ability to understand high-level business objectives and translate into tactical technical initiatives.
- Ability to comprehend and explain technical concepts, especially to non-technical people
- An obsession with providing the best in class Customer Experience.
Benefits
- Competitive compensation
- 401(k) - dollar for dollar match up to 6%
- 100% Company-paid medical, dental, vision, and life coverage for you and your family
- Unlimited vacation policy
- Room to advance in a high-growth tech company
- Referral bonus plans
- A light-hearted and fun work environment
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