MSD CRM - Subcon role focusing on Sales, Service, and Marketing modules with Azure integration experience. Responsibilities include development using C#, JavaScript, and Power Platform.
About the role
- Customer Success Manager developing AI-focused reporting solutions at Mediaplus in Munich. Collaborating with cross-functional teams to ensure high customer satisfaction and implement innovative data solutions.
Responsibilities
- Develop and implement client-specific strategies for AI-powered reporting and dashboard solutions
- Ensure high customer satisfaction through proactive account management, transparent communication, and solution-oriented support
- Identify and implement AI-based optimization opportunities to improve efficiency, customer experience, and campaign performance
- Facilitate workshops, training sessions, and client meetings to convey AI and data solutions in a clear, practical manner
- Support project management for complex client projects, including coordination of internal and external stakeholders
- Produce analyses, reports, and actionable recommendations to optimize budgets, initiatives, and customer retention
- Collaborate closely with our experts in Data, Analytics, Media, and Tech to successfully integrate AI innovations into client processes
- Conduct requirements workshops with internal and external stakeholders
Requirements
- Degree in Business Administration, Marketing, Data Science, Business Informatics, or a comparable qualification
- Initial professional experience in Customer Success, Account Management, Data/AI, or Project Management — ideally in an agency or marketing environment
- Enthusiasm for AI, data-driven solutions, and innovation projects
- Strong analytical skills and the ability to moderate and present complex topics appropriately for different audiences
- Knowledge of project management methodologies and facilitation techniques is a plus
- Strong communication skills, customer focus, and enjoyment working in a highly innovative, international environment
- Self-initiative, agility, and eagerness to actively shape the future of media and marketing
Benefits
- Onboarding: Welcome round, onboarding day, new-hire coffee, and introductory meet-up — we ensure a smooth start
- Learning & Development: Your growth matters to us. Through our internal Campus training program, optional language courses, and regular coaching, we keep you up to date
- Flexibility: Flexible working hours, mobile office, and job-sharing models let you adapt your work to your life — not the other way around
- Perks: We believe in taking breaks. Whether social events or staying active — we offer regular after-work events and agency-sponsored fitness programs
- Accessibility: Our modern office near Munich Ostbahnhof is conveniently located and easy to reach
- International environment: As an internationally operating agency group, you'll have the opportunity to network and collaborate with colleagues from diverse disciplines around the world
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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