Customer Success Manager at Conterra ensuring top strategic customers receive a white glove experience. Building relationships and engaging proactively to meet customer needs and challenges.
About the role
- CRM Analyst role focusing on acquisition strategies within a tech-driven company, contributing to continuous development and collaboration.
Responsibilities
- Monitor the Squad's strategies to plan, create and manage CRM strategies focused on acquiring new corporate clients (B2B) — transportation;
- Develop, implement and manage CRM automation workflows in HubSpot;
- Perform data analysis using HubSpot and/or Power BI dashboards to optimize existing communication journeys, identify opportunities for new approaches, maximize engagement and improve final conversion;
- Report actions and results to internal and external teams and to executive leadership;
- Conduct end-to-end research focused on B2B acquisition — assess needs, design forms, recruit participants, analyze and present results and proposed actions;
- Participate in the B2B Acquisition Squad, taking part in methodology routines such as dailies, plannings and retros, using Azure to manage activities;
- Work in an interdisciplinary Squad that promotes integration and employee participation on various topics beyond CRM;
- Plan and manage multichannel CRM campaigns (WhatsApp, email, SMS, push).
Requirements
- Minimum of 3 years' experience in CRM (operational and strategic) - mandatory
- Intermediate to advanced Microsoft Office skills (Excel and PowerPoint)
- Experience with CRM platforms such as Salesforce, HubSpot, Insider (mandatory)
- Prior experience with HubSpot
- Prior experience in acquisition
- Experience with B2B CRM, especially in the transportation sector
- Knowledge of applying AI in CRM
Benefits
- Ownership culture: you own your journey and have space to innovate.
- Collaborative environment: we believe great results come from teamwork.
- Purpose-driven results: we deliver real value to the business and to people.
- Continuous development: we encourage ongoing learning and professional growth.
- Diversity and inclusion: we respect and value the differences that make our team stronger.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Account Manager ensuring implementation of Innovamat's educational methods in schools. Building relationships with educators and driving successful usage of innovative educational tools.
Senior Specialist in Customer Success enhancing customer value and growing business at Mastercard. Engaging with stakeholders to optimize Mastercard services for clients.
Customer Success Analyst ensuring continuous value from financial and technology solutions in São Paulo. Focused on building long - term client relationships and improving customer engagement.
Customer Success Manager for Bynder overseeing customer success and engagement in Boston. Driving value and measurable business outcomes for clients by leveraging Bynder's solutions.
Customer Success Manager acting as a primary relationship manager for customers at Taara. Delivering insights about customer strengths, challenges, and opportunities.
Manager overseeing client accounts in healthcare revenue cycle management. Facilitating communication, ensuring satisfaction, and mentoring Client Success colleagues in a hybrid work environment.
Head of Customer Success leading global teams to drive adoption and revenue growth for S&P Global Mobility. Collaborating with sales and product to enhance customer value.
Senior Engagement Manager overseeing healthcare training programs for clients at Stepful. Ensuring delivery success and managing key performance metrics while collaborating internally and building client relationships.
Manager, Customer Success leading strategies at Docebo, an AI - powered learning platform. Championing a customer - centric revolution and ensuring organizations view learning as a competitive advantage.