Customer Success Manager responsible for client relationships and onboarding for amber's AI search platform. Focusing on customer retention and upselling strategies within a hybrid work model.
About the role
- CRM Analyst role focusing on acquisition strategies within a tech-driven company, contributing to continuous development and collaboration.
Responsibilities
- Monitor the Squad's strategies to plan, create and manage CRM strategies focused on acquiring new corporate clients (B2B) — transportation;
- Develop, implement and manage CRM automation workflows in HubSpot;
- Perform data analysis using HubSpot and/or Power BI dashboards to optimize existing communication journeys, identify opportunities for new approaches, maximize engagement and improve final conversion;
- Report actions and results to internal and external teams and to executive leadership;
- Conduct end-to-end research focused on B2B acquisition — assess needs, design forms, recruit participants, analyze and present results and proposed actions;
- Participate in the B2B Acquisition Squad, taking part in methodology routines such as dailies, plannings and retros, using Azure to manage activities;
- Work in an interdisciplinary Squad that promotes integration and employee participation on various topics beyond CRM;
- Plan and manage multichannel CRM campaigns (WhatsApp, email, SMS, push).
Requirements
- Minimum of 3 years' experience in CRM (operational and strategic) - mandatory
- Intermediate to advanced Microsoft Office skills (Excel and PowerPoint)
- Experience with CRM platforms such as Salesforce, HubSpot, Insider (mandatory)
- Prior experience with HubSpot
- Prior experience in acquisition
- Experience with B2B CRM, especially in the transportation sector
- Knowledge of applying AI in CRM
Benefits
- Ownership culture: you own your journey and have space to innovate.
- Collaborative environment: we believe great results come from teamwork.
- Purpose-driven results: we deliver real value to the business and to people.
- Continuous development: we encourage ongoing learning and professional growth.
- Diversity and inclusion: we respect and value the differences that make our team stronger.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Customer Success Analyst responsible for managing relationships and implementing solutions for loyalty platforms. Focused on data - driven strategies and high - level customer experiences.
Leading the strategy for client retention and expansion at BONIFIQ. Focus on transforming clients into strategic partners through data intelligence and loyalty consulting.
Customer Success Associate at Mad Mobile responsible for customer account management and engagement. Ensuring customer satisfaction through proactive support and relationship building.
Customer Success Manager at FieldClock enhancing relationships with top tier customers in AgTech sector. Leading onboarding and product usage optimization while being a key local contact in California.
Client Success Manager responsible for ensuring client satisfaction and driving solution adoption for a strategic FIS client in wealth management. Leading executive communications and cross - functional collaboration.
Customer Success Manager at fintech helping entrepreneurs regain control of finances. Collaborating with educators to enhance the adoption of financial management tools in schools.
Customer Success Manager ensuring long - term success and retention of partnerships at Meazure Learning. Managing 5 - 10 strategic accounts to enhance customer experience and satisfaction.
Manager of Customer Success at Trimble leading a team to maximize value for construction partners. Driving retention, expansion, and operational excellence in a technology - driven environment.
VP Global Customer Success at Trimble defining strategies for customer value realization. Focused on retention, alignment across the business, and leadership development.