Customer Engagement Specialist at LexisNexis engaging with customers to drive adoption and support retention. Collaborating with teams to influence product value propositions for legal tech solutions.
About the role
- Analista de CRM Sênior developing customer relationship strategies in one of Brazil's largest pharmaceutical groups. Seeking an analytical and creative professional with CRM tool experience.
Responsibilities
- Develop and optimize automated flows focused on conversion and LTV elasticity.
- Analyze and implement improvements to optimize metrics.
- Plan, develop and structure email marketing campaigns and/or other channels such as SMS, mobile push, browser push, among others.
- Monitor campaign results and metrics to ensure they align with predefined indicators.
- Improve and optimize campaigns based on results, conducting A/B tests, for example.
- Identify the best contact/campaign tools according to each cluster, whether online or through more traditional channels, coordinating with internal areas responsible for offline contacts.
- Generate weekly and monthly reports with insights for improvement aimed at optimizing efforts.
- Implement a 360° view of the customer.
- Provide business areas with insights focused on improving sales figures.
Requirements
- Bachelor’s degree in Marketing, Advertising, or a related field with knowledge in Technology and Statistics, or the reverse combination.
- Strong knowledge of HTML, Web Analytics, Google Analytics, and databases is essential.
- Analytical profile, strong logical reasoning, and comfort working with numbers.
- Organized, proactive, initiative-taking, autonomous, and results-oriented.
- Preferred: experience with relationship automation tools and engagement techniques.
- Plus: experience with segmentation, tracking, data and campaign analysis, automation flows, email marketing, and push notifications.
- Intermediate English.
Benefits
- Meal allowance (Vale Refeição)
- Wellhub medical plan (known as Gympass)
- Guia da Alma
- Birthday day off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Manager driving software adoption and customer value for Rockwell Automation. Helping high - value strategic customers achieve measurable outcomes from software and services in Australia.
Customer Success Manager ensuring successful customer adoption of software and services at Rockwell Automation in Singapore. Collaborating with teams to maximize customer satisfaction and retention.
Senior Manager for Customer Success at Salesforce, driving customer value for retail and consumer goods. Responsible for customer relationship management and success planning for enterprise clients.
Intern in Customer Success Management at plus10 optimizing industrial manufacturing processes with AI software. Engage in international projects and help train customers for software integration.
Customer Success Manager developing strong relationships with heat pump installers in the UK. Driving growth and supporting customer success while enhancing their business operations.
Director of Client Success at Redwood Logistics driving revenue growth and customer retention across enterprise transportation clients. Leading a team to optimize logistics execution and build C - suite relationships.
Customer Engagement Specialist engaging with clients and driving adoption of Practical Guidance at LexisNexis Australia. Collaborating with teams to embed solutions in user workflows with a focus on customer satisfaction.
Provide technical, clinical, educational, and sales support for Abbott leadless technology. Educating healthcare providers and driving therapy adoption in the Great Plains Territory.
Customer Success Team Lead managing Customer Success Managers and Account Managers for Clio's EMEA operations. Driving retention, adoption, and growth in a client - focused role.