Customer Success Specialist engaging with customers to help maximize their revenue and product adoption. Working with hotel clients on their business growth while providing superior customer care.
About the role
- Customer Success Manager serving as the bridge between customers and the company. Developing IT strategies and managing client relationships for successful project outcomes in a hybrid work environment.
Responsibilities
- You are the central interface between our customers and our company — strategic, solution-oriented and always attentive
- You develop long-term customer relationships, identify potential and support them from the initial idea to successful project completion
- Together with IT, project and service management, you shape tailored IT strategies that deliver real added value
- You identify cross- and upselling opportunities with a genuine understanding of customer value and systematically expand new and existing accounts
- You hold the threads when it comes to customer satisfaction, reporting and continuous improvement
Requirements
- Several years of experience in Client Relationship Management, Account Management or Customer Success within an IT environment
- You speak both the language of IT and the language of executive management
- Passion for people, IT and strategic development
- Business-fluent German
- Good English
- A knack for clear, appreciative communication
- Proactive thinking
- Strong organizational skills
- Ability to set priorities
Benefits
- Modern work equipment
- Flexible working hours
- Home office
- Family-like company culture with flat hierarchies
- Strong sense of community and real team players instead of bureaucracy
- Fair compensation
- Bonus packages
- Company car policy
- E‑bike leasing
- Individual training and development opportunities
- Company events and celebrations for many occasions
- Direct communication and fast decision-making
- Long-term, meaningful responsibilities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Client Success Intern shadowing the Client Success team at Dreamscape Learn. Gain experience in EdTech and VR technology in a hybrid role based in Culver City, California.
Internship role in Customer Success at Smithfield Foods, focusing on real - life experiences and impactful projects. Involvement in learning plans and presentations to executive leadership.
Bilingual Customer Success Manager leading customer relations at Salesforce. Needed for orchestration of Signature deliverables and client relationships in a technical environment.
Customer Success Manager (CSM) Director fostering relationships with healthcare organizations at Salesforce. Supporting business objectives and managing customer incidents with Salesforce's platform capabilities.
Customer Success Manager at Salesforce managing customer success and engagement strategies. Fostering relationships with business executives to enhance customer experience on the Salesforce platform.
Customer Success Manager driving customer success and value for Salesforce's Marketing Cloud. Expertise in SaaS and strong communication skills to guide customer projects.
Analista de CRM Sênior developing customer relationship strategies in one of Brazil's largest pharmaceutical groups. Seeking an analytical and creative professional with CRM tool experience.
Regional Customer Success Manager at Mastercard focusing on customer engagement and managing network products. Collaborating with cross - functional teams for effective customer solutions and satisfaction.
CRM Manager developing customer engagement strategies and lifecycle marketing for a white - label online casino solutions provider. Collaborating with teams and managing CRM tools to enhance customer retention.