Customer Success Manager fostering customer relationships and optimizing product usage for Power Factors, a clean energy software provider. Lead onboarding, product adoption, and collaboration with internal teams.
About the role
- Customer Success Manager serving as the bridge between customers and the company. Developing IT strategies and managing client relationships for successful project outcomes in a hybrid work environment.
Responsibilities
- You are the central interface between our customers and our company — strategic, solution-oriented and always attentive
- You develop long-term customer relationships, identify potential and support them from the initial idea to successful project completion
- Together with IT, project and service management, you shape tailored IT strategies that deliver real added value
- You identify cross- and upselling opportunities with a genuine understanding of customer value and systematically expand new and existing accounts
- You hold the threads when it comes to customer satisfaction, reporting and continuous improvement
Requirements
- Several years of experience in Client Relationship Management, Account Management or Customer Success within an IT environment
- You speak both the language of IT and the language of executive management
- Passion for people, IT and strategic development
- Business-fluent German
- Good English
- A knack for clear, appreciative communication
- Proactive thinking
- Strong organizational skills
- Ability to set priorities
Benefits
- Modern work equipment
- Flexible working hours
- Home office
- Family-like company culture with flat hierarchies
- Strong sense of community and real team players instead of bureaucracy
- Fair compensation
- Bonus packages
- Company car policy
- E‑bike leasing
- Individual training and development opportunities
- Company events and celebrations for many occasions
- Direct communication and fast decision-making
- Long-term, meaningful responsibilities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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