Customer Success Manager ensuring maximum customer value from Qwilr. Managing accounts and driving engagement while delivering exceptional service across the customer lifecycle.
About the role
- Partner Success Manager at Central Payments fostering client relationships and supporting innovative payment programs in a dynamic fintech environment.
Responsibilities
- Serve as the primary point of contact for assigned partners, fostering strong, trusted relationships
- Lead regular partner meetings, strategy discussions, and business reviews
- Collaborate with internal teams to ensure accurate communication around billing, invoicing, contracts, and program updates
- Support new partner implementations by participating in onboarding and program launches
- Identify partner goals, challenges, and opportunities, aligning Central Payments solutions to meet their needs
- Act as a liaison between partners, networks, and processors on program-related matters
- Proactively identify risks or issues and escalate as needed to ensure timely resolution
- Track key deliverables and action items to drive partner satisfaction and long-term growth
Requirements
- Strong relationship-building and partner management skills
- Knowledge of payments and financial products, including prepaid or demand deposit programs and ACH
- Excellent verbal and written communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong problem-solving and analytical abilities
- A proactive, solution-oriented mindset
- Bachelor’s degree in business, finance, marketing, or a related field (or equivalent experience)
- 3–5 years of experience in financial services, fintech, or partner/client success roles
Benefits
- A hybrid work environment with flexibility
- Opportunities for professional growth and development
- A supportive team culture where your voice is heard
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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