Senior Customer Success Manager cultivating enterprise customer relationships at SafetyCulture. Leading adoption and expansion while ensuring strategic priorities are met in a hybrid work environment.
SA
Hybrid Senior Customer Success Manager – Enterprise, Transport, Logistics, Manufacturing
Posted 1 hour ago
About the role
- Senior Customer Success Manager driving value for strategic Enterprise customers in the Transport, Logistics, and Manufacturing sectors. Cultivating partnerships and ensuring customer success through adoption and measurable outcomes.
Responsibilities
- Own and lead the success of a portfolio of strategic Enterprise customers, acting as their primary partner and advocate
- Build deep relationships with senior and executive stakeholders, aligning SafetyCulture’s platform to their strategic priorities
- Drive customer adoption, value realisation, and measurable outcomes across large, multi-site deployments
- Proactively manage retention and renewal outcomes by identifying risks early and executing clear success plans
- Identify and progress expansion opportunities in partnership with Sales, based on demonstrated value and customer maturity
- Use data, insights, and industry benchmarks to demonstrate ROI and guide customer decision-making
- Bring the voice of the customer into SafetyCulture, influencing product direction through structured feedback and industry insight
- Contribute to the creation of enterprise and industry-specific playbooks, case studies, and best-practice frameworks
Requirements
- Proven experience managing large, strategic Enterprise accounts within complex, multi-stakeholder environments
- Comfortable engaging and influencing at senior executive and C-suite level
- Strong commercial acumen, with experience driving retention, renewals, and expansion within existing accounts
- Highly analytical, with the ability to translate data into clear insights and compelling business narratives
- Confident communicator and presenter, able to simplify complex concepts and drive alignment
- Curious, adaptable, and quick to develop deep understanding of new industries and operating models
- Proactive and outcomes driven, thriving in a fast paced, scaling SaaS environment.
Benefits
- Equity with high growth potential, and a competitive salary,
- Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office;
- Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns;
- We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.
- In-house Culinary Crew serving up daily breakfast, lunch and snacks
- Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
- Quarterly celebrations and team events, including the annual Shiplt! global offsite
- Table tennis, board games, gym sessions, book club, and pet-friendly offices.
Job title
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