CRM Manager developing customer engagement strategies and lifecycle marketing for a white - label online casino solutions provider. Collaborating with teams and managing CRM tools to enhance customer retention.
About the role
- Regional Customer Success Manager at Mastercard focusing on customer engagement and managing network products. Collaborating with cross-functional teams for effective customer solutions and satisfaction.
Responsibilities
- Support the development and delivery of strategic priorities within the region
- Cultivate a strong customer partnership through a deep understanding of their business
- Identify optimization opportunities for customers
- Leverage Mastercard Services’ offerings to achieve customer goals
- Develop training materials, thought leadership, and customer-facing playbooks
- Gather and report customer feedback on product gaps and pain points
Requirements
- Knowledge and understanding of payments technology or cybersecurity (threat intelligence or risk management)
- Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk and vulnerability
- Proven ability to translate complex technical capabilities into effective solutions
- Proficient experience in analyzing customer metrics and leveraging data to drive customer success initiatives
- Advanced experience working with both large and emerging Technology, Financial Services, Acquirers/Processors, Service Providers, and/or digital platform partners
- Enthusiastic individual who works seamlessly with a diverse high performing team
- Successful track record of identifying 'next opportunity' for customers
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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