Product Manager in automotive aftermarket providing customer support and project collaboration. Engaging in contract preparations, market analyses, and KPI monitoring in a dynamic team.
About the role
- Meeting the contracted financial and performance targets and obligations through the complete contract lifecycle.
- Ensuring supporting functions such as billing, pricing and ordering are delivering for the contact centre P&L.
- Leads on delivery of the contract management obligations in Respective Area (NGN) - Managing the contractual risks for the lifecycle of the contract, escalating to CDD where applicable for resolution - Management and resolution of conflicts - Ensuring effective change control of contracts in account (s), to reduce cost and maximise profit for BT - Work with colleagues from contract assurance and legal to deliver accurate and risk averse contract changes.
- Responsibility for NGN P&L - Management of a complex P&L involving different service towers, product lines and third parties. - Ensuring forecast accuracy for revenue and cost. - Margin optimisation and cost control.
- Maintain appropriate governance of all activities impacting the financial and contract outcomes of respective contracts - Uses robust data to support analysis & decision making. Proactively monitors trends to gain insight and shape processes. Interpret, manipulate and present large volumes of data effectively.
- Build long term customer relationships which drive good business outcomes.
- Communicate effectively at all levels, encouraging correct process compliance and tool usage, Presents business plans, forecasts and risks to senior internal Global stakeholders with clarity.
- Build strong cross-functional relationships, embedding and role modelling collaborative ways of working.
- Responsible for ensuring before contract signature that proposed contractual obligations are achievable.
- Ensures commercial decisions taken within the contract DoA structure.
- Responsible for Supplier relationship, overseeing delivery of supplier commercial obligations.
- Responsible for management of key supplier relationships, including strategy, negotiations and leading on commercial and pricing strategy of key deals.
- Works with our delivery and service organisations to ensure that key projects and programmes deliver against their obligations and impact the P&L positively.
- Provide informal ongoing mentoring and coaching to team members, ensuring they have the resources needed to work effectively.
Requirements
- Negotiation
- Contract Management
- Commercial Acumen
- P&L
- Customer Relationship Management
Benefits
- 15% on target bonus
- Health Care
- Car Allowance
- BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
- From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
- Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
- 25 days annual leave (not including bank holidays), increasing with service
- 24/7 private virtual GP appointments for UK colleagues
- 2 weeks carer’s leave
- World-class training and development opportunities
- Option to join BT Shares Saving schemes.
- Flexible working BT have moved to a hybrid working model - you can work from home 2 days per week. This means you’ll be at your contractual location 3 days a week.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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