Senior Research Manager managing Food & Beverage clients through research projects at Ipsos. Overseeing analytical plans, data extraction, insights generation, and client relationships.
About the role
- Manager de Groupe responsable du plateau d’Assistance chez Filassistance, pilotant une équipe et assurant la satisfaction client.
Responsibilities
- Ensure the operational and managerial leadership of a team of Assistance Advisors
- Guarantee the team’s overall performance and a high level of customer satisfaction
- Organize, manage and control the activities of the assistance desk
- Participate in recruitment and onboarding of new employees
- Supervise and motivate the team of assistance advisors
- Analyze performance and quality of work
- Implement continuous improvement actions
- Produce reports and present them to Management
- Provide hands-on support to the team when needed
Requirements
- Bachelor's degree (Bac +3) or equivalent
- Significant experience in a managerial role within customer relations
- Prior experience in assistance services is a plus
- Proficiency in English, both spoken and written
- Availability to work shifts and/or weekends
Benefits
- Meal vouchers
- Gift vouchers
- Company savings plan (PEE)
- Profit-sharing (intéressement)
- Supplementary health insurance (mutuelle)
Job title
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Experience level
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Degree requirement
Location requirements
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