Senior Manager of Internal Operations at CVS Health driving operational effectiveness and building community partnerships. Leads projects and develops team capabilities for workforce development.
About the role
- Business Process Owner executing and improving complex business processes at USAA. Leading efforts in process alignment and performance management for the military community.
Responsibilities
- Develops and implements strategic customer specific business process program plans that align with enterprise strategy and influence appropriate roadmap(s)
- Applies expert knowledge of the business and leads the alignment and development of business deliverable processes and capabilities to materially change and improve business performance
- Serves as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution
- Manages the performance of processes by developing control limits, monitoring key performance indicators and informing stakeholders of any deficiencies, improvements, operational risks issues, etc.
- Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes
- Develops communication plans for customers and internal stakeholders
- Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies
- Utilizes reporting, data, and analytics to measure process and project performance, deliver process operational efficiencies, and inform key stakeholders
- Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts
- Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives
- Provides mentorship and guidance support for team and applicable business partners
- Actively provides relevant business performance intel to progress the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes
Requirements
- Bachelor’s degree; OR 4 years of related experience may be substituted in lieu of degree
- 6 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization
- Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies
- Experience in implementing and sustaining change/improvements (change champion)
- Hands on experience with Process Mapping and Modeling and creating and validating process documentation
- Experience in the application of process management standards and policies, and knowledge of applicable regulations and risk management practices
- Demonstrated experience with Lean, Business Process Management, or similar methodology
- Demonstrated experience with utilizing various systems to collect and analyze data
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Business Process Owner optimizing talent processes for USAA. Requires expertise in process management, risk assessment, and talent strategy alignment while based in designated US locations.
Senior Business Operations Consultant leading digital transformation projects for enhanced patient experiences at Cedars - Sinai. Collaborating with teams on strategic initiatives in a hybrid work environment.
Business Process Consultant at D - Trust GmbH responsible for methodical and operational process management. Involves development and optimization of process standards in Berlin.
Lead global IBP transformation for GE HealthCare through advanced technologies and collaboration. Drive planning excellence and innovation across functions to enhance business operations.
Business Operations Specialist driving strategic process improvements in legal operations at Gartner. Managing billing, eDiscovery, and operational reports to enhance business continuity and compliance.
Lead critical aspects of European IT Systems strategy for Global Sales Group. Collaborate with teams to implement projects and ensure project priorities align with leadership.
Head of Program and Project Management overseeing PMO for S&P Global Mobility projects. Implementing best practices and driving operational excellence across the organization.
Vice President overseeing the vision and strategy for CZI’s enterprise platforms across Finance, People, and Brand & Communications. Leading a high - performing team to improve user experience and efficiency.
Lead program and project management at S&P Global Mobility, overseeing a high - performing PMO team. Ensure seamless project execution and operational excellence across digital services business operations.