Business Systems Consultant analyzing systems and user requirements for Highmark Health. Collaborating with teams, driving quality solutions, and mentoring junior resources in a hybrid work setting.
About the role
- BizOps Manager leading operational systems and projects in Sitemate's Melbourne office. Collaborating with cross-functional teams to enhance process efficiency and execution.
Responsibilities
- Design and own operational systems and processes to support teams as they scale; embedded initially in Product, Design & Engineering (PDE) you’ll be coordinating KPIs, SLAs, and other key metrics, driving the rollout and adoption of tooling, and leveraging AI and automation to streamline processes
- Reduce operational and administrative load on senior leaders by absorbing admin, coordination, tooling, and reporting work
- Prepare reporting deliverables that feed into broader business reporting (board, monthly all-hands, etc.)
- Manage cross-functional operational and special projects, initially within PDE and potentially across other functions of the business as priorities evolve
- Act as a thought partner to leadership on priorities, trade-offs, and execution
- Own Melbourne office operations, supported by the broader Ops team
Requirements
- Enjoys working at the intersection of people, systems, and technology
- Energised by variety and can switch gears quickly - happy to go deep on one team or project, then move to the next priority
- Cares deeply about execution quality - thinks not just in frameworks, but workflows and outcomes
- Curious about how technical teams work, even without a technical background - can work credibly with engineers, product managers, and senior leaders
- Excited by AI as a real productivity tool, not just a concept
- Comfortable with ambiguity - can build trust quickly in new environments and hit the ground running without a detailed brief
Benefits
- Competitive, performance-based remuneration
- Equity options - own a piece of what you’re helping to build
- 20 days paid annual leave, plus sick, carer’s, and compassionate leave
- Parental leave - 16 weeks for primary and 6 weeks for secondary carers (including adoption and stillbirth support)
- Learning & Development - professional growth budget and transparent career plans
- Laptop and home office setup budget
- Flexible work - remote or hybrid options, plus the ability to work from anywhere for several weeks each year
- Community & Connection - weekly catered lunches, global offsites, and “Life Story” sessions
- Sydney HQ perks - rooftop garden, wellness centre, showers, and cycle storage in Haymarket
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