Senior B2B Account Manager at Lumens growing strategic relationships within B2B customer base. Managing key clients while driving sales and mentorship in a design-focused environment.
Responsibilities
Manage and grow a portfolio of interior designers, architects, and trade buyers through high-touch consultative sales.
Lead the full sales cycle, from discovery and product curation to quoting, negotiation, and project execution.
Identify upsell, cross-sell, and reactivation opportunities to drive incremental revenue across categories.
Act as a trusted advisor, understanding each client’s unique needs, project timelines, and aesthetic preferences.
Deliver exceptional customer service, becoming a go-to partner for sourcing luxury lighting, furniture, and décor.
Engage in outbound and inbound activities via phone call, email, and chat.
Create and execute account strategies that align with client goals and Lumens’ business objectives.
Requirements
10+ years of B2B sales experience, preferably in the design, furnishings, or luxury goods space.
Proven track record of building client relationships, growing revenue, and managing large, multi-product deals ($100K+).
Deep understanding of the design industry, including sourcing cycles and procurement behaviors.
Familiarity with interior design projects across residential, hospitality, or commercial segments.
Strong organizational skills with proficiency in Salesforce (or other CRM), sales reporting, and project tracking tools.
Experience navigating a high-growth, e-commerce-driven environment.
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