Hybrid Senior Account Manager, Retail Media

Posted 3 weeks ago

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About the role

  • Lead Marketplace Strategy and Execution to drive client profit, including the implementation of Account Development Plans and innovation of new ideas- spanning many platforms and retailers including Amazon, Walmart, Target, Tesco, Sainsburys, Ulta, Boots, Carrefour, and more.
  • Oversee Client Account Setup and Management across both Vendor and Seller models, ensuring best practices are followed for tasks like Brand Registry, PDP optimisation, and inventory management.
  • Direct Daily Operations and Performance for your team's client portfolio, including optimisation activities, managing client budgets for maximum efficiency, and driving innovation.
  • Drive Overall Team Performance to meet and exceed monthly margin and incremental revenue targets.
  • Ensure Operational Excellence by providing technical guidance to your team and ensuring accurate daily time journaling.
  • Ensure the effective measurement of campaigns, providing insightful reporting that demonstrates value and drives strategic decisions.
  • Guarantee that all client reports and deliverables are completed accurately and delivered on time by your team.
  • Champion the sharing of learnings with the wider Retail Media, Paid Media, and Analytics teams to improve cross-channel performance.
  • Analyse complex data sets to identify strategic opportunities and provide actionable recommendations to clients.
  • Define Retail Media best practice and create scalable processes to improve team efficiency.
  • Innovate new technologies and ways of working, monitoring market trends to support internal growth and contribute to the tech roadmap.
  • Stay up to date with new market tools and Retail Media opportunities, sharing knowledge and driving adoption within the wider team.
  • Advocate for knowledge sharing and drive the delivery of cross-channel processes and tools.
  • Maintain direct line management of Retail Media Executives and Managers, leading their development through regular 1:1s and performance reviews.
  • Provide direction and guidance to your team to ensure the highest standards of communication and client service are maintained.
  • Mentor new team members to help them become operational in their roles quickly and efficiently.
  • Contribute to the new business process and oversee the delivery of sales support from the team when required.

Requirements

  • Degree-level education or equivalent relevant work experience.
  • Demonstrable in-depth experience in Retail Media or Marketplace roles within a digital organisation.
  • Proven experience managing Retail Media campaigns
  • Strong track record of delivering marketplace and retail media performance in competitive markets.
  • Proven experience managing client relationships, expectations, and cross-channel activities.
  • Expert knowledge of current Marketplace and Retail Media best practices, tools, and strategies.
  • Advanced Microsoft Office skills, particularly Excel, Word, and PowerPoint.
  • Strong mathematical and analytical skills; comfortable manipulating and interpreting large datasets.
  • Proven ability to derive insights from data and translate them into actionable strategies.
  • Strategic thinker with the ability to plan effectively, drive performance, and deliver profitable growth.
  • Demonstrated ability to identify opportunities, innovate, and stay ahead of industry trends.
  • Collaborative team player who thrives in a fast-moving, cross-functional environment.
  • Demonstrated ability to balance multiple priorities, projects, and client demands.
  • Excellent communication, presentation, and negotiation skills.
  • Highly organised with exceptional attention to detail and project management ability.
  • Proactive, self-motivated, and able to work autonomously to generate ideas and deliver results.
  • Innovative mindset with a continuous drive for improvement and excellence.

Benefits

  • 25 days holiday per year with the option to purchase an additional 5 days
  • Discretionary annual performance based incentive
  • Sales Commission
  • Sabbatical: Paid sabbatical at 7 years with an option to take it unpaid at 5 years
  • Recruitment Referral Bonus
  • Health & Wellbeing Contribution
  • Ride to Work Scheme
  • Railcard & Season Ticket Loan
  • Home Office Equipment (chair and screen)
  • Office Perks: Free fruit, breakfast cereals, lunches twice a week, snacks, and tea/coffee
  • Enhanced Family Leave: Including primary and secondary family leave, extended parental leave, and shared family leave.
  • Life Assurance & Income Protection
  • Medical Cash Plan
  • Pension
  • Learning & Development: Access to Croud Campus, curated third-party learning platforms, and an IPA Membership with subsidised training and events
  • Peer Recognition: Through our “Bonusly” program
  • Team Off-Sites & Social Events
  • Year-round Holiday Celebrations
  • Flexible Working Options
  • A Day to Make a Difference

Job title

Senior Account Manager, Retail Media

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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