HA
Account Manager responsible for selling capital equipment and services within the Hospital Division. Focusing on growth in critical care environments across Tampa and Miami, Florida.
About the role
- Manage a portfolio of existing top-tier and strategic customer accounts.
- Drive immediate onboarding activities such as integrations and training for new customers by partnering with VGS and customer implementation teams.
- Own and nurture relationships with our larger customers, which includes, but is not limited to: increasing adoption/utilization, ensuring retention, working collaboratively to expand revenue, and monitoring satisfaction.
- Establish a partnership with customers in order to build Account Plans, defining critical goals, or other key performance indicators and aid in achieving their goals.
- Empathize with every aspect of our customer’s experience, from onboarding to renewal.
- Measure and monitor customer's achievement of critical and key performance indicators, reporting both internally and externally.
- Establish regular cadence (weekly, monthly, quarterly) with each assigned client, performing discovery meetings and executive business reviews.
- Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our solution and services.
- Identify, manage, and work quickly and independently to close up-selling and cross-selling opportunities.
- Represent the voice of the customer across the organization to inform our sales process and product roadmap.
- Identify opportunities for customers to be brand champions and advocates, build testimonials and case studies.
- Assist in workshops to help customers leverage the full value of VGS solution.
Requirements
- 4+ years of customer-facing experience, mainly as an Account Manager with proven ability for increasing satisfaction, driving adoption, retention, and revenue expansions
- Experience growing an existing account base, comfortable with pitching new products and negotiating
- Experience in maintaining a minimum of 95% renewal revenue to minimize churn
- Drive new business growth through greater customer advocacy
- Experience working with complex, multi-divisional, multi-geographical customers
- Experience driving process improvement and building new processes in a startup environment
- Strong leadership, project management, presentation skills and a bias for action
- A high-degree of empathy, impressive executive presence, and communication abilities
- Ability to create structure in ambiguous situations and design effective processes
- Experience working cross-functionally with Sales, Product, Marketing, Engineering, Product and Compliance/Legal teams
- Experience with tokenization, payment processing, cryptology, and security products highly desired
- Out of the box thinker that thrives in a fast paced startup environment
- Travel required
- BA/BS preferred
Benefits
- Flexible work hours and flexible PTO
- Competitive health benefits
- VGS stock options
- 401k plan, with employer matching 4% and immediate vesting (available only for US employees)
- Life & disability insurance
- Pre-tax flexible spending accounts, dependent and healthcare FSA (available only for US employees)
- Global parental leave program
- Employee Assistance Program
- Home Internet reimbursement
- New hire home office set up allowance
- Professional learning reimbursement
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
AO
AASHTO (American Association of State Highway and Transportation Officials)Senior Strategic Account Manager
Senior Strategic Account Manager building strong relationships with key dealer partners at Motorway. Helping drive their growth using Motorway's innovative products and services in a fast - paced environment.
LG
Liebherr GroupJunior Account Manager
Account Manager Junior at Liebherr supporting business development for mining clients in Santiago. Responsibilities include negotiating with clients and developing effective business strategies.
RA
Sales Manager managing existing client relationships and prospecting new business for Raízen in Petrolina/PE. Focus on commercial strategies and client success.
LW
Customer Success Manager managing strategic client relationships for Octadesk's SaaS platform. Focusing on client satisfaction and upselling opportunities while collaborating with internal teams.
CL
Coca-Cola Canada Bottling LimitedValue Account Manager
Value Account Manager responsible for managing sales growth in assigned accounts at Coca - Cola Consolidated. Building customer relationships and executing commercial strategies to meet business objectives.
CL
Coca-Cola Canada Bottling LimitedAccount Manager Relief – Londonderry/Seacoast, NH Area
Account Manager Relief managing beverage orders for established distributors and retailers in NH. Working to grow profitability by analyzing customer needs and enhancing product displays and inventory levels.
CL
Coca-Cola Canada Bottling LimitedAccount Manager
Account Manager managing customer relationships and increasing business through sales at Liberty Coca - Cola. Responsible for executing sales calls and maintaining inventory in designated territory.
Supplier Partnership Specialist managing supplier marketing plans at Pets at Home. Collaborating with internal teams to negotiate, implement, and review marketing initiatives aligned with business goals.
SA
Sabiá AdministraçãoAccount Manager
Account Manager managing B2B relationships and supporting clients in the iGaming sector. Collaborating with internal teams to enhance client experiences and driving performance metrics.