About the role

Senior Account Manager driving account growth for a leading crypto brand in the Philippines. Collaborating with various teams to improve customer experience and expand market presence.

Responsibilities

Manage and grow key merchant accounts by providing tailored payment solutions that drive transaction growth, retention, and satisfaction.
Identify, approach, and onboard new strategic merchants across various industries in Cebu and Davao.
Build and maintain strong relationships with C-level executives and key decision-makers, ensuring alignment between partner objectives and Coins’ business goals.
Negotiate merchant discount rates (MDRs), commercial terms, and partnership agreements to achieve win-win outcomes.
Lead regular business reviews to assess performance, resolve issues, and uncover new partnership opportunities.
Plan and lead partner conventions, financial literacy sessions, and trade activations to strengthen brand presence and engagement.
Collaborate with internal teams (product, tech, operations, and marketing) to ensure seamless onboarding, integration, and campaign execution.
Execute regional and nationwide marketing and partnership initiatives to drive visibility, transaction volume, and merchant engagement.
Support the development and implementation of growth strategies that enhance Coins’ market position in the payments and fintech sector.
Monitor and analyze account performance, transaction trends, and portfolio growth.
Deliver actionable market insights and performance reports to support data-driven decision-making.
Track industry developments, competitor activities, and customer needs to identify business opportunities and risks.

With 3-5 years of experience in business development and account management in different industries.
Proven track record of generating leads and supporting client acquisition efforts.
Good knowledge and client relationships of fiat payment networks in all industries.
Strong desire to learn and grow in a fast-paced, dynamic environment.
Results-driven, with excellent communication and interpersonal skills.
Ability to build and sustain professional relationships, with a strong focus on customer service.
High attention to detail and a collaborative team player.
Ability to coordinate with international partners and stakeholders.
Proven track record of meeting or exceeding quotas and receiving positive customer feedback.
Ability to speak and understand Mandarin Chinese is an advantage.

Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.
Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.
A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.