About the role

  • Drive revenue through minimizing customer attrition and increasing sales to account base
  • Meet and exceed assigned quota targets
  • Quote and sell software and services to existing customer accounts
  • Manage contract renewals for an assigned book of business
  • Develop and maintain a business consultant relationship with client decision-makers in higher revenue accounts
  • Analyze client business for new opportunities, suggesting relevant products and services, and presenting market-specific content valuable to client growth
  • Build relationships with contacts across the organization to drive retention and mitigate attrition risk, primarily through regular, proactive contact
  • Relay market knowledge and client expertise to influence internal stakeholders with the intent of securing ACTIVE’s position in the market
  • Improve customer satisfaction and reduce attrition
  • Identify root causes of client ‘pain points’ and issues
  • Liaise between teams to facilitate resolution of technical issues
  • Early identification of at-risk clients and escalate potential risks or challenges to manager
  • Handle messaging and objection handling with clients regarding technical issues

Requirements

  • 2-3 years’ experience in a previous Account Management or Customer Success position preferred
  • Bachelor's Degree required
  • Proven experience and success in SaaS based market, preferable in a software sales setting
  • Advanced communication (oral and written), objection-handling, and conflict management skills
  • Ability to leverage technology tools to fuel organization, efficiency, and productivity; advanced use of Microsoft Outlook, Excel, PowerPoint, and Word preferred
  • Experience with using Salesforce.com is a plus
  • Skilled in public speaking; can confidently create and deliver presentations to both client and internal audiences
  • Ability to adapt and respond quickly to change
  • Demonstrated ability to prioritize and multi-task in a deadline-driven environment
  • Demonstrated ability to work independently and make sound decisions under the position guidelines with little direct supervision
  • Knowledge of the Summer Camps, Team Sports, and/or Swim industry a plus

Benefits

  • Equal employment opportunities for all employees and applicants
  • Reasonable accommodations related to applying for employment

Job title

Senior Account Manager

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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