Account Manager responsible for building customer relationships and developing sales strategies in Stuttgart. Focusing on customer satisfaction and identifying new sales opportunities.
About the role
- Account Manager at Global Payments driving revenue through successful management of client relationships. Engaging with existing clients to provide services and minimize attrition.
Responsibilities
- Drive revenue through minimizing customer attrition and increasing sales to account base
- Meet and exceed assigned quota targets
- Quote and sell software and services to existing customer accounts
- Manage contract renewals for an assigned book of business
- Develop and maintain a business consultant relationship with client decision-makers in higher revenue accounts
- Analyze client business for new opportunities, suggesting relevant products and services, and presenting market-specific content valuable to client growth
- Build relationships with contacts across the organization to drive retention and mitigate attrition risk, primarily through regular, proactive contact
- Relay market knowledge and client expertise to influence internal stakeholders with the intent of securing ACTIVE’s position in the market
- Improve customer satisfaction and reduce attrition
- Identify root causes of client ‘pain points’ and issues
- Liaise between teams to facilitate resolution of technical issues
- Early identification of at-risk clients and escalate potential risks or challenges to manager
- Handle messaging and objection handling with clients regarding technical issues
Requirements
- 2-3 years’ experience in a previous Account Management or Customer Success position preferred
- Bachelor's Degree required
- Proven experience and success in SaaS based market, preferable in a software sales setting
- Advanced communication (oral and written), objection-handling, and conflict management skills
- Ability to leverage technology tools to fuel organization, efficiency, and productivity; advanced use of Microsoft Outlook, Excel, PowerPoint, and Word preferred
- Experience with using Salesforce.com is a plus
- Skilled in public speaking; can confidently create and deliver presentations to both client and internal audiences
- Ability to adapt and respond quickly to change
- Demonstrated ability to prioritize and multi-task in a deadline-driven environment
- Demonstrated ability to work independently and make sound decisions under the position guidelines with little direct supervision
- Knowledge of the Summer Camps, Team Sports, and/or Swim industry a plus
Benefits
- Equal employment opportunities for all employees and applicants
- Reasonable accommodations related to applying for employment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Technical Partner Manager role focusing on complex technical queries and partner support for ADITO software. Engaging in onboarding, ticket management, and technical consultancy for partners.
Key Account Manager focusing on growing aftermarket business at FUCHS. Responsible for strategy development and account management within the Southern Region.
Sales & Account Manager driving B2B client relationships and solutions for medicalvalues. Overseeing client lifecycle from acquisition to implementation and identifying growth opportunities.
Account Manager focusing on B2B sales for digital invoice processing and document management. Collaborating with clients to enhance business processes and achieve customer success.
Account Manager for Modern Workplace focusing on Microsoft 365 and Azure with customer strategy development and team collaboration. Responsible for driving IT solution sales and client workshops.
Junior Account Manager supporting the sales team at Damovo in Germany. Identifying business opportunities and managing client relationships in the IT communication sector.
Account Manager responsible for the entire sales cycle at Damovo, focusing on modern workplace and IT solutions. Engaging with clients in the digital transformation journey.
Account Manager responsible for the entire Sales Cycle in IT solutions. Building relationships with top German companies in a hybrid work environment.
Account Manager managing international projects for automotive clients. Overseeing timelines and budgets while ensuring quality and collaboration within the team in Munich.