Account Manager for City Wide Facility Solutions managing B2B accounts and ensuring client satisfaction. Responsible for client retention and expanding building solutions with a focus on quality service.
About the role
- Account Manager at Global Payments driving revenue through successful management of client relationships. Engaging with existing clients to provide services and minimize attrition.
Responsibilities
- Drive revenue through minimizing customer attrition and increasing sales to account base
- Meet and exceed assigned quota targets
- Quote and sell software and services to existing customer accounts
- Manage contract renewals for an assigned book of business
- Develop and maintain a business consultant relationship with client decision-makers in higher revenue accounts
- Analyze client business for new opportunities, suggesting relevant products and services, and presenting market-specific content valuable to client growth
- Build relationships with contacts across the organization to drive retention and mitigate attrition risk, primarily through regular, proactive contact
- Relay market knowledge and client expertise to influence internal stakeholders with the intent of securing ACTIVE’s position in the market
- Improve customer satisfaction and reduce attrition
- Identify root causes of client ‘pain points’ and issues
- Liaise between teams to facilitate resolution of technical issues
- Early identification of at-risk clients and escalate potential risks or challenges to manager
- Handle messaging and objection handling with clients regarding technical issues
Requirements
- 2-3 years’ experience in a previous Account Management or Customer Success position preferred
- Bachelor's Degree required
- Proven experience and success in SaaS based market, preferable in a software sales setting
- Advanced communication (oral and written), objection-handling, and conflict management skills
- Ability to leverage technology tools to fuel organization, efficiency, and productivity; advanced use of Microsoft Outlook, Excel, PowerPoint, and Word preferred
- Experience with using Salesforce.com is a plus
- Skilled in public speaking; can confidently create and deliver presentations to both client and internal audiences
- Ability to adapt and respond quickly to change
- Demonstrated ability to prioritize and multi-task in a deadline-driven environment
- Demonstrated ability to work independently and make sound decisions under the position guidelines with little direct supervision
- Knowledge of the Summer Camps, Team Sports, and/or Swim industry a plus
Benefits
- Equal employment opportunities for all employees and applicants
- Reasonable accommodations related to applying for employment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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