Drive revenue through minimizing customer attrition and increasing sales to account base
Meet and exceed assigned quota targets
Quote and sell software and services to existing customer accounts
Manage contract renewals for an assigned book of business
Develop and maintain a business consultant relationship with client decision-makers in higher revenue accounts
Analyze client business for new opportunities, suggesting relevant products and services, and presenting market-specific content valuable to client growth
Build relationships with contacts across the organization to drive retention and mitigate attrition risk, primarily through regular, proactive contact
Relay market knowledge and client expertise to influence internal stakeholders with the intent of securing ACTIVE’s position in the market
Improve customer satisfaction and reduce attrition
Identify root causes of client ‘pain points’ and issues
Liaise between teams to facilitate resolution of technical issues
Early identification of at-risk clients and escalate potential risks or challenges to manager
Handle messaging and objection handling with clients regarding technical issues
Requirements
2-3 years’ experience in a previous Account Management or Customer Success position preferred
Bachelor's Degree required
Proven experience and success in SaaS based market, preferable in a software sales setting
Advanced communication (oral and written), objection-handling, and conflict management skills
Ability to leverage technology tools to fuel organization, efficiency, and productivity; advanced use of Microsoft Outlook, Excel, PowerPoint, and Word preferred
Experience with using Salesforce.com is a plus
Skilled in public speaking; can confidently create and deliver presentations to both client and internal audiences
Ability to adapt and respond quickly to change
Demonstrated ability to prioritize and multi-task in a deadline-driven environment
Demonstrated ability to work independently and make sound decisions under the position guidelines with little direct supervision
Knowledge of the Summer Camps, Team Sports, and/or Swim industry a plus
Benefits
Equal employment opportunities for all employees and applicants
Reasonable accommodations related to applying for employment
Account Manager handling employee benefits consulting and insurance projects for over 100,000 employers. Building client relationships and managing insurance coverage questions in a hybrid work environment.
Account Manager managing client relationships and insurance servicing in Property & Casualty. Supporting Account Executive with various tasks related to client management and policy issuance.
Vice President, Sales & Relationship Manager representing Fidelity's investment management to Public Sector clients and prospects. Focused on building relationships and driving investment assets within the institutional marketplace.
Relationship Manager I responsible for managing relationships with business banking clients. Focus on client opportunities, revenue generation, and risk management.
Account Manager for Table Games at Light & Wonder, managing sales and relationships with licensed casino operators. Enhancing customer service and maintaining comprehensive product understanding in gaming.
Account Manager specializing in retirement plans at Transamerica, providing client relationship management and daily administration of retirement plans.
Business Account Manager promoting services and maintaining essential client relationships at Desjardins. Driving sales objectives and managing complex client needs with strategic communications.
Regional Datacom Specialist responsible for business development and account management in Datacom Team. Selling network cabling and hardware solutions while ensuring customer satisfaction and sales productivity.
Key Account Manager at Zeelandia UK managing key accounts in the bakery ingredients sector. Delivering annual sales plans and contributing to company strategy while collaborating with cross - functional teams.
Account Manager responsible for maximizing restaurant clients' value from AI platform. Collaborating with teams to drive delivery performance and improve operational excellence.