Account Manager for City Wide Facility Solutions managing B2B accounts and ensuring client satisfaction. Responsible for client retention and expanding building solutions with a focus on quality service.
About the role
- Managing business relationships and leading multi-disciplinary teams in a dynamic environment. Focused on delivering comprehensive solutions and continuous development of teams.
Responsibilities
- The Business Manager will be responsible for overseeing the entire client relationship cycle, from managing account groups to tracking goals and results.
- People management and leadership of multidisciplinary teams.
- Conducting commercial negotiations, closing contracts and managing projects, ensuring compliance with deadlines and targets established by the company.
- Direct interface with clients and internal departments, ensuring strategic alignment and clarity of requirements.
- Collecting briefs, leading planning, monitoring and final delivery of projects.
- Representing the company at events, field visits and strategic meetings.
- Advising the creative team to develop solutions that meet clients’ needs.
- Monitoring day-to-day internal processes, cost reviews, order systems and commercial strategies.
- Approving commercial proposals and supporting decision-making.
- Managing budgets, invoicing and tracking objectives.
- Responsible handling of confidential client portfolio data.
Requirements
- Education: Bachelor’s degree in Social Communication, Advertising and Marketing, Marketing, Business Administration or related fields. A postgraduate degree is considered an advantage.
- Experience: Minimum of 5 years in similar roles.
- Technical knowledge: Microsoft Office and a solid command of administrative and commercial routines.
- Behavioral skills and competencies:
- Punctuality, dedication and clear communication.
- Ability to understand and resolve problems.
- Organization, reliability and task prioritization.
- Client focus, resource management and on-time delivery.
- Collaboration, providing feedback, resilience and availability.
- Languages: English and/or Spanish are considered a plus.
Benefits
- Position also open to candidates with disabilities (PwD)
Job title
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Not specified
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