Hybrid Senior Account Manager, Commercial Lines

at HUB International

• Job title: Senior Account Manager, Commercial Lines
• Job type: Full Time
• Experience level: Senior
• Salary: $75,000 - $90,000 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Denver, United States

About the role

• Senior Account Manager managing middle-market education accounts in a growing insurance broker. Collaborating with team members and ensuring compliance with insurance standards while maximizing account management results.

Responsibilities

• Oversee service and strategy of assigned book of accounts
• Maintain HUB professional service standards as required and ensure team compliance
• Maintain appropriate professional licensing and continuing education
• Pursue professional development opportunities
• Appropriately document conversations with clients and carrier personnel and update all HUB computer systems and agency management system, ensuring accuracy of data in those systems
• Maintain familiarity with industry trends and new insurance products
• Be responsible for the quality of HUB client deliverables, i.e. policy analysis, loss analysis, risk profile analysis
• Collaborate with producer(s) and practice leader as required to maximize account management results
• Review client insurance related contracts as necessary
• Travel on company business as necessary
• Prepare management reports as necessary
• Develop a deep understanding of client insurance objectives and provide thoughtful analysis and comparison of coverage terms and conditions.
• Troubleshoot, identify issues, and resolve matters between the client and the insurance company independent of manager approval
• Manage and hold periodic client meetings such as a Stewardship or Pre-Renewal meeting
• Develop new and expanded business opportunities
• Cultivate and manage underwriting and carrier relationships to strategically support client needs.

Requirements

• 5+ years of Commercial Lines Insurance experience within an agency
• A current Property/Casualty Insurance License is required
• Excellent oral and written communication skills
• Proven ability to identify issues, deliver proactive customer service, and resolve problems independently without manager involvement
• Ability to teach and mentor team members
• Ability to prioritize and multitask
• Proficiency with computer systems, including but not limited to Microsoft Office and automated Agency Management Systems
• Ability to work in a collaborative team environment
• Demonstrated high-level attention to detail
• Available for business travel, as necessary
• Advanced professional designation(s) are highly desirable

Benefits

• Medical/dental/vision/life insurance
• 401k matching program
• Health Savings Account funding
• Voluntary insurance options
• Generous time-off policies
• Work/life balance