Director of Account Management managing B2B relationships and strategic initiatives at Progressive Leasing. Leading account management teams to optimize client relationships and drive growth.
About the role
- Director overseeing account management for Purchasing Power at Progressive Leasing. Leading team strategies and client relationship management while enhancing account performance in a hybrid work setting.
Responsibilities
- Lead, mentor, and develop a high-performing account management team
- Set clear performance goals and provide regular feedback and coaching
- Assist Account Managers to initiate and cultivate successful partnerships between Purchasing Power and assigned Clients
- Plan and deliver support programs for the Strategic Account Management team and offer guidance on influencing and strengthening performance and partnerships
- Optimize and manage business relationships with our largest broker partners to grow Purchasing Power’s client base
- Act as the primary point of contact for escalated client issues
- Develop and implement partner business plans and account plans strategies to drive client engagement and retention
- Track and report on key performance metrics for the account management team
- Provide regular updates to senior leadership on team performance and client satisfaction
Requirements
- Bachelor's degree in Business, Marketing, or a related field or equivalent relevant experience
- 8+ years of experience in B2B sales or account management, with at least 3 years in a leadership role
- Proficient using Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, One Note)
- Experience with CRM software (Salesforce) and data analytics tools (Tableau)
- Strong leadership and people management skills
- Preferred experience working with employee benefit offerings or voluntary benefit insurance programs
- Strong understanding of Account Management Best Practices
- Proven ability to build and maintain client and partner relationships
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving abilities
- Ability to work in-office 3 days a week
- Ability to travel 35% of the time
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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