Customer Service Representative handling insurance account inquiries and providing documentation in Texas. Collaborating with clients and team to enhance customer service and maintain policies.
About the role
- Senior Client Success Manager responsible for managing client relationships and podcast projects at iHeartMedia. Collaborating across various teams to ensure successful campaign delivery and client satisfaction.
Responsibilities
- Serve as the lead point of contact for all key stakeholders
- Build and maintain excellent client & partner relationships
- Work cross-functionally with clients and sales, creative custom podcast production team, sales research, and technical teams
- Lead conversations with the client around creative timelines, asset delivery, and third-party tracking to ensure campaigns launch in a timely manner
- Work with internal AdOps and client as needed to troubleshoot any ad creative issues that impact tracking, implementation, or reporting
- Partner with our production team and audience development lead to communicate podcast production updates and marketing initiatives to clients
- Monitor and analyze campaign delivery and performance emphasizing big wins and recommending any optimization opportunities
- Address client questions and feedback in a timely and accurate manner
- Build formal presentations that highlight podcast and media performance in addition to audience insights, campaign learnings, and recommendations for future campaigns
Requirements
- Bachelor's Degree in Marketing, Advertising, Communications or relevant, equivalent experience
- 5+ year experience of experience in account management, preferably within ad operations environment
- Extremely proactive and highly organized, with the ability to manage and prioritize multiple tasks and campaigns in a timely manner
- Excellent client service and verbal and written communication skills; results driven with strong analytical skills
- Understanding of marketing, AdTech, and the technical systems and relationships used by publishers, agencies, and advertisers to deliver podcast ads
Benefits
- Employer sponsored medical, dental and vision with a variety of coverage options
- Company provided and supplemental life insurance
- Paid vacation and sick time
- Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing
- A Spirit day to encourage and allow our employees to more easily volunteer in their community
- A 401K plan
- Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
- A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!
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