Support role in innovation and omnichannel initiatives for improving customer experience at Farmacias Peruanas. Involvement in key projects focusing on digital and physical channels.
About the role
- Salesforce Implementation Lead designing and implementing Salesforce Service Cloud solutions for On Location. Collaborating with stakeholders to maximize service efficiency with AI capabilities.
Responsibilities
- Lead full lifecycle Salesforce Service Cloud designs, implementations and enhancements
- Collaborate closely with sales, service, IT and senior stakeholders
- Drive adoption through training and change management
- Document processes, configurations, and support knowledge management practices
Requirements
- Deep expertise and proficiency with the Service Cloud platform
- Advanced Apex, SOQL, Lightning Web Components capabilities
- Salesforce Certifications: Service Cloud Consultant, Platform Administrator I/II, Data Architect
- Strong understanding of customer support operations and call center processes
Benefits
- Health care
- Retirement
- Vacation and other paid time off
Job title
Job type
Experience level
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Degree requirement
Tech skills
Location requirements
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