Salesforce Implementation Lead designing and implementing Salesforce Service Cloud solutions for On Location. Collaborating with stakeholders to maximize service efficiency with AI capabilities.
Responsibilities
Lead full lifecycle Salesforce Service Cloud designs, implementations and enhancements
Collaborate closely with sales, service, IT and senior stakeholders
Drive adoption through training and change management
Document processes, configurations, and support knowledge management practices
Requirements
Deep expertise and proficiency with the Service Cloud platform
Advanced Apex, SOQL, Lightning Web Components capabilities
Salesforce Certifications: Service Cloud Consultant, Platform Administrator I/II, Data Architect
Strong understanding of customer support operations and call center processes
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