Salesforce Implementation Lead responsible for designing and implementing Sales Cloud solutions at On Location. Engaging with stakeholders to enhance sales efficiency through innovative AI capabilities.
Responsibilities
Lead full lifecycle Salesforce Sales Cloud designs, implementations and enhancements, integrating agentic AI capabilities.
Architect and deliver advanced automated solutions leveraging Salesforce Flows, Approval Processes, and Einstein Automate.
Collaborate closely with sales, service, IT and stakeholders to identify challenges and develop scalable Sales Cloud solutions.
Manage project timelines, backlog, team resources, and governance ensuring compliance with security and data privacy policies.
Drive adoption through training and change management.
Stay informed about Salesforce platform releases and recommend enhancements, improvements, and automations.
Requirements
Minimum 6 years Salesforce experience with 3+ years in a leadership role focused on Sales Cloud.
Deep expertise and proficiency with the Sales Cloud platform, covering both declarative and programmatic capabilities.
Advanced Apex, SOQL, Lightning Web Components capabilities.
Expertise with Salesforce configuration, automation (flows, workflows), reports, dashboards, and omni-channel features.
Ability to build actionable reports and dashboards that track agent performance, case resolution metrics, and service KPIs.
Security and compliance awareness, understanding of permission sets, role hierarchies, and data governance practices.
Salesforce Certifications: Sales Cloud Consultant, Platform Administrator I/II, Data Architect.
Ability to establish, enforce, and audit cloud security policies.
Understanding of autonomous AI agents capable of reasoning and decision-making within Salesforce.
Proficiency with Agile delivery and best practices.
Experience with Salesforce DevOps Center.
Experience with Salesforce Event Monitoring.
Experience with Agentforce or similar agentic AI technologies.
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