Salesforce Administrator providing essential administrative support and enhancements for the Salesforce ecosystem in Manila. Responsible for maintaining and refining system functionalities as a team member and individual.
About the role
- Salesforce Administrator role at Broadridge supporting Salesforce.com features and business user training. Collaborate with various teams to enhance platform adoption and efficiency.
Responsibilities
- Support training and onboarding of business users to the system, drive adoption on existing apps and features
- Manage case queue and daily support of users, troubleshoot errors, login access & support.
- Develop a deep understanding of the value proposition of Salesforce.com in context of business needs and relay consistent messaging to business audiences to encourage and reinforce best practices
- Configure Salesforce according to approved solutions including but not limited to, Page Layouts, Lightning Pages, Profiles, Permission Sets, Roles, Quick Actions, Fields, Feature Settings, Lightning Apps, Reports, Dashboards, Custom Permissions, Custom Metadata Tables, Custom Objects, Groups, Queues, Record Types
- Conduct analysis and evaluation of materials and artifacts provided by the business
- Capture comprehensive meeting notes; author requirements based on workshops and conversations with stakeholders, business users; author and track user stories
- Author and maintain clear, complete, and well versioned documentation under guidance from senior architect and project leads
- Groom and prioritize backlog based on business requests and/or recurring observed issues
- Research Salesforce features, manage platform readiness for new SFDC releases
- Maintain Project Tracking tools to ensure real-time visibility into progress of project tasks and overall workstreams
- Maintain Configuration Workbooks and execute system audits and spot-checks
- Create and maintain user-facing documentation for training admins and business user
Requirements
- Salesforce.com Certification, preferably Platform App Builder and Salesforce Administrator, required
- Ability to contribute and support projects through the full lifecycle from inception through delivery and post-launch adoption
- Delivery of Salesforce.com automation and custom features that directly served a business need, experience leading 3+ transformative initiatives preferred
- Experience in Salesforce.com Sales Cloud core configuration, Flow Configuration, Data Loader, Excel required
- Experience in Platform Events, Sandbox Management, DevOps, Snapshots, SFDC Analytics, Marketing Cloud, JIRA, Project Management, Mobile, Eloqua, OwnBackup, Outlook Integration, Service Cloud, preferred
- SOQL, Talend, HTML, Apex, JavaScript, LX web components and exposure or experience with the latest tooling for Salesforce.com optimization all a plus
- Experience with implementations supporting a SaaS/subscription-based business preferred.
Benefits
- Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.
- All Colorado employees receive paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act and other legally required benefits, as applicable.
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