Senior Salesforce Administrator managing user support and enhancing Salesforce processes at Zappi. Collaborating with internal teams to improve data integrity and system usability in a fast - growing environment.
About the role
- Salesforce Administrator providing essential administrative support and enhancements for the Salesforce ecosystem in Manila. Responsible for maintaining and refining system functionalities as a team member and individual.
Responsibilities
- Support, maintain, and enhance the existing Salesforce environment to ensure optimal performance.
- Perform routine Salesforce tasks such as user account creation/modification, profile and permission set assignments, license management, and product configuration.
- Troubleshoot system issues, identify root causes, and implement recommended solutions.
- Design, develop, and maintain Salesforce customizations, including custom fields, records, Flows and processes.
- Recommend and implement system optimizations while adhering to Salesforce best practices.
- Test and validate your own Salesforce customizations, integrations, modules, and features to ensure reliability and efficiency.
- Collaborate with Business Analysts and other teams to assess and manage the impacts of Salesforce updates and releases.
- Analyze business requirements and implement solutions that align with best practices.
- Assist in the maintenance of integrations and the products being integrated.
- Update existing data and maintain a high degree of data integrity.
- Create and update basic reports and dashboards.
- Assist with data imports and exports using standard Salesforce tools.
- Document Salesforce processes and configurations.
- Triage issues and escalate when needed.
Requirements
- Experience: 1-2 years of experience as a certified Salesforce Administrator, ideally with a SaSS company using Salesforce. Experience with CPQ is preferred.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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