Customer Support Specialist handling healthcare customer inquiries at Solventum. Engaging with various healthcare professionals to improve patient care and user experience.
About the role
- Sales Support Specialist providing administrative support to Strategic Sales Specialists and resolving customer inquiries. Ensuring high customer satisfaction through effective management of sales orders and customer service standards.
Responsibilities
- Provide administrative-based support to the Strategic Sales Specialists and respond to customer/prospect queries.
- Enter orders, maintain backlog reports, and update customer’s portals.
- Resolve any emerging problems that customer accounts may face with accuracy and efficiency.
- Ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
- Take a lead role in the sales administration for the customer.
Requirements
- High School education or equivalent is required.
- Experienced professional with knowledge of sales and customer service best practices.
- Team player who is goal oriented and customer focused.
- Successful completion of the company’s training program is required.
Benefits
- Equal Opportunity Employer Veterans/Disabled
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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