Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Sr Customer Experience Representative at Ingram Micro facilitating sales enablement and customer experience through platform expertise and customer engagement. Role involves collaborating with sales teams to drive outcomes for aligned customers.
Responsibilities
- Drive insights and actions for reseller partners and vendors
- Identify opportunities to increase usage of the Xvantage platform
- Focus on a portfolio of customers or vendors to build a full solution
- Stay up to date with industry trends, technological advancements, and competitive offerings
- Collaborate with the sales team to identify customer needs and recommend suitable solutions
- Proactively engage with customers to understand their challenges, goals, and requirements
Requirements
- A four-year college degree (or additional experience in a related field)
- 3 years functional experience
- Minimum 1 year position specific experience
- Strong proficiencies of CRM functionality and utilization
- Advanced knowledge and business acumen of the customer/vendor solutions category
Benefits
- healthcare benefits
- paid time off
- parental leave
- 401(k) plan and company match
- short-term and long-term disability coverage
- basic life insurance
- wellbeing benefits
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Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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