Entry level Customer Service Representative providing solutions to client inquiries for Citi. Assisting clients efficiently while ensuring compliance with regulations and company policies.
PL
Hybrid Bilingual Claims Customer Service Representative – English/Spanish, GAP & Theft Claims
Posted 1 hour ago
About the role
- Bilingual Customer Service Representative for claims team providing support to customers. Requires call handling and documentation tasks with hybrid work opportunity.
Responsibilities
- Provide support to claims team by handling a large volume of claims calls and emails
- Open new claims, thoroughly and accurately collecting and reviewing all claim documents
- Verify all claim requirements have been met
- Provide claim status updates
- Provide exceptional customer service
- Carry out key administrative duties
- Perform other related functions as assigned by management
Requirements
- Bilingual English/Spanish fluency
- Bachelor’s degree OR equivalent work experience
- 2+ years of clerical/administrative experience
- 2+ years of customer service experience
- 2+ years of call center experience
- Reliable and punctual
- Positive attitude and ability to remain cool under stress
- Plan, organize, prioritize, and complete projects in a timely manner
- Detail-oriented, accurate, and highly organized
- Active listener with the ability to adapt/respond to various personalities
- Receptive to coaching and development
- Superior communication skills, both written and verbal
- Strong mathematical aptitude
- Ability to type at least 65 wpm + Strong 10-key
Benefits
- Comprehensive health, dental and vision insurance
- Mental health benefits
- Employee assistance program
- Paid time off
- Paid parental leave
- Short-term disability
- Cultural observance day
- Contributions to healthcare accounts
- Pension plan
- 401(k) plan with Company matching
- ProHealth Rewards platform to improve wellbeing while earning cash rewards
Job title
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