Customer Service Representative working with customers and internal departments at Bloomsbury. Responsible for order processing, technical support, and ensuring customer satisfaction.
About the role
- Customer Service Representative I assisting with child support cases at the Florida Department of Revenue. Focusing on customer support through various channels for better case management.
Responsibilities
- Initiating and responding to requests
- Coordinating with internal and external partners
- Researching and resolving case issues
- Gathering information and analyzing case data to determine next steps
- Interviewing customers in person and/or over the telephone
- Interacting with other states, employers, and other business partners
- Making decisions based on case information and provided documentation
Requirements
- Currently employed with the Florida Department of Revenue.
- Experience processing information using a computer system.
- Experience conducting research and analyzing information to make decisions.
- Experience communicating with others to gather information.
Benefits
- Health insurance
- Life insurance
- Tuition waivers
- Paid sick and personal leave
- Paid parental leave
- 10 paid holidays annually
- Retirement savings
- Vision and dental insurance
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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