Customer Service Representative at Concept2 delivering customer support and technical troubleshooting for fitness equipment. Engaging in direct communication with customers and maintaining product knowledge.
About the role
- International Customer Service Representative handling inquiries and orders at Concept2, a fitness equipment manufacturer in Vermont. Assist with product info, shipping, and warranty resolutions.
Responsibilities
- Respond to inquiries received from dealers and factory direct customers pertaining to the purchase of products, resolution of warranty issues, and shipment transit information
- Provide product information, pricing, available shipping options, and costs for same
- Scan potential customers against restricted and denied parties lists (Visual Compliance website)
- Contact freight forwarders to obtain freight quotes and transportation details
- Enter orders received from customers outside the USA or Canada (may or may not be dealers)
- Set up transit bookings and arrange for shipment of orders via steamship lines, freight forwarders, and couriers, including shipping via Containerized Ocean, LCL Ocean, Air Freight, and postal services
- Prepare necessary documentation for each shipment in accordance with U.S. Export Administration Regulations
- Assist colleagues with export-related questions and issues
- Learn about all Concept2 products as needed and ongoing
Requirements
- Experience with U.S. Export Regulations
- 2+ years of experience in a professional setting, preferably in a customer service role
- Outstanding communication and interpersonal skills
- Extensive product knowledge, or ability to learn about products quickly
- Solid computer skills (MS Word, Excel, Outlook)
- Ability to perform basic math calculations
- Ability to work independently and within the structure of a team
- Excellent attention to detail
- College degree or relevant work experience
- Rowing or fitness background is a plus
- Must be authorized to work in the U.S.A., now and in the future. Visa sponsorship is not available for this position.
Benefits
- fully paid medical, dental, and vision premiums for employees and their families
- flexible work schedule
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