Customer Service Representative handling national and international customer inquiries via phone and email in Bremen, Germany. Support for sales team and processing customer communications in a full - time position.
About the role
- Sales Support Representative handling customer inquiries for pump spare parts while collaborating with various departments. Preparing quotes and ensuring compliance with documentation and legal requirements in a team-oriented environment.
Responsibilities
- Preparing price quotes for pump spare parts and ensuring their timely dispatch
- Checking business terms and conditions and documentation in SAP and ensuring compliance with legal requirements
- Verifying customer orders and ensuring their fulfillment
- Acting as the main contact for customers and the sales team in the area of pump spare parts
- Demonstrate a fundamental understanding of pump applications and types, a clear understanding of parts, programs, and processes to best drive solutions
- Sales support, recommending complementary products, and participating in meetings with customers
- Create/maintain customer contract process standardizations in alignment with global processes.
Requirements
- BS or BA Degree in relevant field
- 0-2 years relevant experience
- Industry experience related to pumps/rotating equipment
- Fluent knowledge of English and Dutch is a must
- Experience with customer relationship management in the power generation and utility industries
- Experience in Sales Force
- Experience in pricing, contract review and ERP administration (SAP)
Benefits
- Life, accident and health insurance
- Cafeteria Package
- Career development and training opportunity
- Opportunity for hybrid work
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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