Sales Coach improving performance of telecom sales agents through targeted coaching and feedback. Responsible for compliance, KPI tracking, and collaboration with team members in a fast - paced environment.
About the role
- Sales Support Professional supporting both internal and external sales teams at TIM. Responsibilities include managing sales systems, processes, and commercial projects with administrative support.
Responsibilities
- Responsible for administrative activities related to supporting the sales force (internal and external), including sales systems, processes and commercial projects, as well as supporting the area’s management reports.
- Map and diagnose commercial processes, control points, improvement opportunities, activity flows, root causes, and manage action plans for identified improvements;
- Work on process digitization and innovation, seeking continuous integration to provide a seamless, non-fragmented experience for customers or consumers;
- Continuously evaluate the market to internalize journey and evolution aspects of customer service, leading transformations focused on delivering the simplest and most effective solutions;
- Interact with internal stakeholders, managing approval levels for processes and projects.
- Ensure the roadmap for updating (and creating when necessary) procedures and operational instructions;
- Define and monitor metrics and KPIs tied to the processes;
- Assess and promote improvements in process design;
- Support executive decision-making using market and internal data, employing structured reasoning and analyses on the TIM customer journey and competitors;
- Prepare executive presentations for senior management.
Requirements
- Experience in commercial processes;
- Bachelor's degree required, preferably in Business Administration, Industrial Engineering (Production Engineering) or related fields;
- Postgraduate degree and certifications in process management are a plus.
Benefits
- Flexible Benefits Program
- Medical and Dental Care *
- Medication Benefit *
- Wellhub (formerly Gympass) *
- Meal and/or Food Allowance
- Financial Well-being Program
- Private Pension Plan
- Company mobile phone with unlimited data and voice allowance
- Agreements and partnerships with over 3,000 companies and institutions, including discounts on electricity bills and broadband internet
- Online English course extendable to one family member or friend
- Internal Training and Development Program
- Profit Sharing
- "My First Benefit" — support for children up to 2 years old
- Childcare reimbursement (for parents)
- Flexible work models and schedules
- Happy Day — day off during birthday month
- Extended leave for maternity, paternity, marriage and adoption
- Transportation Allowance
- And more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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