Sales Support Professional supporting both internal and external sales teams at TIM. Responsibilities include managing sales systems, processes, and commercial projects with administrative support.
Responsibilities
Responsible for administrative activities related to supporting the sales force (internal and external), including sales systems, processes and commercial projects, as well as supporting the area’s management reports.
Map and diagnose commercial processes, control points, improvement opportunities, activity flows, root causes, and manage action plans for identified improvements;
Work on process digitization and innovation, seeking continuous integration to provide a seamless, non-fragmented experience for customers or consumers;
Continuously evaluate the market to internalize journey and evolution aspects of customer service, leading transformations focused on delivering the simplest and most effective solutions;
Interact with internal stakeholders, managing approval levels for processes and projects.
Ensure the roadmap for updating (and creating when necessary) procedures and operational instructions;
Define and monitor metrics and KPIs tied to the processes;
Assess and promote improvements in process design;
Support executive decision-making using market and internal data, employing structured reasoning and analyses on the TIM customer journey and competitors;
Prepare executive presentations for senior management.
Requirements
Experience in commercial processes;
Bachelor's degree required, preferably in Business Administration, Industrial Engineering (Production Engineering) or related fields;
Postgraduate degree and certifications in process management are a plus.
Benefits
Flexible Benefits Program
Medical and Dental Care *
Medication Benefit *
Wellhub (formerly Gympass) *
Meal and/or Food Allowance
Financial Well-being Program
Private Pension Plan
Company mobile phone with unlimited data and voice allowance
Agreements and partnerships with over 3,000 companies and institutions, including discounts on electricity bills and broadband internet
Online English course extendable to one family member or friend
Internal Training and Development Program
Profit Sharing
"My First Benefit" — support for children up to 2 years old
Childcare reimbursement (for parents)
Flexible work models and schedules
Happy Day — day off during birthday month
Extended leave for maternity, paternity, marriage and adoption
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