AB
Alexander BürkleAfter Sales Service Associate – Part-time
Mitarbeiter* (m/w/d) After Sales Service in Teilzeit zur Verstärkung des Logistikteams in Freiburg. Bearbeitung und Prüfung von Reklamationen, Monitoring der Logistikprozesse.
About the role
- Identification of target customers: You research and identify potential customers and business opportunities across industries for new customer acquisition in German-speaking regions.
- Company presentations: You professionally and convincingly present our company and solutions to prospective customers.
- Persuasive communication: You hold discussions with potential customers to understand their needs and offer tailored solutions.
- New customer acquisition: You take responsibility for the entire new-customer acquisition process — from initial contact through to project completion.
- Market and competitor analysis: You monitor the market to identify new trends and opportunities early and leverage them.
- CRM: Develop strategies to optimize customer care through the CRM system to sustainably increase customer satisfaction and retention. Train the team in the effective use of the system to improve maintenance and management of customer relationships.
Requirements
- Commercial or technical vocational training (e.g., industrial clerk, carpenter; experience in metalworking) or a technical university degree — not mandatory
- Strong communicator and open-minded team player with excellent negotiation skills and persuasiveness
- At least 5 years of professional experience
- Strong service orientation, quick grasp of new topics, and a confident appearance
- German at a minimum C1 level; very good English; additional language skills are an advantage (especially French at C1 level)
- Willingness to travel (at least 70%)
Benefits
- Wide range of personal development and training opportunities
- Additional company benefits (e.g., company pension scheme, team events)
- Long-term employment in an international family-owned company
- Attractive compensation package
- Company car available for private use
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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